Issue
When you search in Self Help, QuickRead gives the following response:
I'm not sure how to answer that. Can you rephrase your question?
Probable Causes
The information relevant to your query does not exist in any Whatfix content or integrated repository.
The information relevant to your query is not crawled during repository integration because the content inside the repository link exceeds 200 MB in size.
The information relevant to your query is part of an authenticated repository.
The information relevant to your query is part of a repository link that has not been processed by QuickRead yet. For more information, see I can see repository links in the Self Help widget but not in the QuickRead response.
You do not have the appropriate role to view the information relevant to your query. The relevant content contains Role tags that restrict you from seeing it.
Suggested Solutions
Add the relevant information to a repository that does not require authentication or, as Whatfix content.
Ensure that the content inside the links in your repositories do not exceed 200 MB in size.
Enable End-user Authentication for repository links. To enable end-user authentication, contact support@whatfix.com. Additionally, ensure that the Single Sign-On (SSO) of your base application matches the SSO for the repository.
Wait for your repository links to be processed by QuickRead. For information about how long QuickRead takes to process your repository links, see How to Enable QuickRead.
Ensure you have the correct user role, or add the required Role tags to the relevant content.
Note:
If the issue persists, contact support@whatfix.com.