What actions are considered as engagement in Analytics?

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Engagement refers to end-user interactions with Whatfix content. The following table lists such engagements:

Module

Action description

Self Help

When Flows inside the Self Help are played

When Static content is clicked

Task List

When Flows inside the Task List are played

When Static content is clicked

Pop-ups

When the Close icon or any button inside the Pop-up is clicked (except Skip)

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Use the Product Analytics solution to get analytics data for Pop-ups. For more information, see How can I see analytics of Pop-ups using Trend Insights?

Smart Tips

When clicking the i icon or while hovering the cursor over the Smart Tip

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Use the Product Analytics solution to get analytics data for Validation Tips. For more information, see List of Whatfix-related events.

Beacons

When a Beacon loads on the end user's page or the end user clicks the Beacon

User Action

When an end user engages or completes a User Action

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Use the Product Analytics solution to get User Action engagement data. For more information, see Get User Action Analytics

Launcher

When a Launcher loads on the end user's page or the end user clicks the Launcher

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Use the Product Analytics solution to get Launcher analytics data. For more information, see Get Launcher analytics using Product Analytics.

Survey

When an end user submits their response to a Survey

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Use the Product Analytics solution to get Survey analytics data. For more information, see How can I see analytics of Survey using Trend Insights?

QuickRead

When end users interact with QuickRead

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Use the Product Analytics solution to get QuickRead analytics data. For more information, see Get analytics for QuickRead.

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