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What actions are considered as engagement in Analytics?
  • 07 Sep 2023
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What actions are considered as engagement in Analytics?

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Article Summary

Engagement refers to end-user interactions with Whatfix content. The following table lists such engagement:

Module
Action description
Self Help
When Flows inside the Self Help are played
When Static content is clicked
Task List
When Flows inside the Task List are played
When Static content is clicked
Pop-ups
When the Close icon or any button inside the Pop-up is clicked (except Skip)
Smart Tips
When clicking the i icon or while hovering the cursor over the Smart Tip
Your title goes here
You can use the Product Analytics solution to get analytics data for Validation Tips. For more information, see List of Whatfix-related events.
Beacons
When a Beacon is loaded on the end user's page or the end user clicks the Beacon
User ActionWhen an end user engages or completes a User Action
LauncherWhen a Launcher is loaded on the end user's page or the end user clicks the Launcher
Your title goes here
You can use the Product Analytics solution to get Launcher analytics data. For more information, see Get Launcher analytics using Product Analytics.
SurveyWhen an end user submits their response to a Survey
QuickReadWhen users interact with QuickRead
Your title goes here
You can use the Product Analytics solution to get QuickRead analytics data. For more information, see Get analytics for QuickRead.



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