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What are the trusted Whatfix domains to whitelist?
  • 23 Nov 2023
  • 2 Minutes To Read
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What are the trusted Whatfix domains to whitelist?

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Article Summary

If your organization uses a firewall to restrict network access to only specific websites or software, then you need to whitelist the following domains to ensure that your app can communicate with Whatfix and fetch content for your end users to view.

Also, if your organization has a Content Security Policy (CSP) in place to block external code insertions, it could prevent Whatfix from working on your app.

To prevent this from happening and to resolve CSP violation errors, the following domains must be added as an exception (Whitelisted) as part of the application's CSP headers. For more information, see Content Security Policy Reference.

Domains to Whitelist:

Subdomains to whitelist for all users (excluding EU data center users)

CSP directives to Whitelist for non-EU data centers

Subdomains to whitelist for EU data center users

CSP Directives to Whitelist for EU data centers

Subdomains to whitelist for all users (excluding EU data center users):

The following subdomains need to be whitelisted under all three CSP directives, that is, frame-src, connect-src, and script-src:

  • whatfix.com
  • cdn.whatfix.com
  • addons.whatfix.com
  • events.whatfix.com
  • videos.whatfix.com
Your title goes here

Both https://whatfix.com and https://cdn.whatfix.com use Port 443, which is the port for the HTTPS Protocol.

Info:

The following domains also need to be whitelisted if you have configured Google Analytics for your account:

CSP directives to whitelist for non-EU data centers:

Note:
  • Depending on the deployment model, you need to whitelist only the necessary directives.
  • Whitelist Google Analytics (GA) domains only if you have GA configured for your account.
Deployment ModelCSP DirectivesDomain/value
Export (Content on the same server)connect-src *whatfix.com
www.google-analytics.com

analytics.google.com

style-srcunsafe-inline
img-srcdata:
www.google-analytics.com
analytics.google.com

Export (Content fetched from a different domain server)connect-src*whatfix.com
www.google-analytics.com
analytics.google.com
script-src *.<domain>, <domain>
frame-src
style-src unsafe-inline
img-srcdata:
www.google-analytics.com
analytics.google.com

CDNconnect-src*whatfix.com
*.whatfix.com
www.google-analytics.com
analytics.google.com
script-src
*.whatfix.com

frame-src
style-srcunsafe-inline
img-srcwww.google-analytics.com
analytics.google.com
data:

Extensionconnect-srcwww.google-analytics.com
analytics.google.com
img-srcdata:
www.google-analytics.com
analytics.google.com

Dev scriptconnect-src*.whatfix.com
*whatfix.com
www.google-analytics.com
analytics.google.com
img-srcdata:
www.google-analytics.com
analytics.google.com
script-src
*.whatfix.com
*whatfix.com
frame-src
Your title goes here
The following domain needs to be whitelisted for Survey responses to be captured.

https://survey-api-eus.whatfix.com 

Subdomains to whitelist for EU data center users:

The following subdomains need to be whitelisted under all three CSP directives, that is, frame-src, connect-src, and script-src:

  • eu.whatfix.com
  • eucdn.whatfix.com
  • euaddons.whatfix.com
  • videos.whatfix.com

CSP directives to whitelist for EU Data Centers

Deployment ModelCSP DirectivesDomain/value
CDNconnect-src*whatfix.com
*.whatfix.com
script-src *.whatfix.com
frame-src


Dev script
connect-src*.whatfix.com
*whatfix.com
script-src
frame-src
Your title goes here

The following domain needs to be whitelisted for the Survey responses to be captured:

https://survey-api-eu.whatfix.com 

Note
  • Your IT Admin can help whitelist the domains mentioned.
  • If you are using any video or image links in your Whatfix content, then you need to whitelist those domains as well. For example, if you embed a YouTube video in a vivid Pop-up, you need to whitelist youtube.com.

When do domains need whitelisting?

Whatfix recommends whitelisting the domains as soon as you start creating content on Whatfix. This way, content creators will not have any issues previewing and testing the content.

IP addresses to Whitelist

IPv4IPv6

173.245.48.0/20

2400:cb00::/32

103.21.244.0/22

2606:4700::/32

103.22.200.0/22

2803:f800::/32

103.31.4.0/22

2405:b500::/32

141.101.64.0/18

2405:8100::/32

108.162.192.0/18

2a06:98c0::/29

190.93.240.0/20

2c0f:f248::/32

188.114.96.0/20


197.234.240.0/22


198.41.128.0/17


162.158.0.0/15


172.64.0.0/13


131.0.72.0/22


104.24.0.0/13
104.24.0.0/14
Note
IP addresses are the same for all users.

Best Practices

Ensure that you have applied the policy to every page. This must include error pages as well.


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