Content Aggregation on Hub

There are two types of crawling performed by Whatfix Content Aggregation.

• Web Crawling: Whatfix crawler loads the web pages in a browser and extracts their HTML content. It then passes the content to extract useful information like text, title, and URL of the child pages. This process is continued in a recursive manner until all valid links are visited based on the configured regex or until the crawling limit is reached.
• API Crawling: Whatfix crawler directly hits the data APIs of the customers' repositories to fetch relevant information like text, title, links, and URLs to the next set of records in case of paginated APIs. This process is continued until all records are fetched or the crawling limit is reached.

Content Aggregation can help organizations improve their support content and customer satisfaction while reducing costs and staying ahead of the competition. With the help of Content Aggregation, companies can make informed decisions and improve their overall performance. Content Aggregation benefits the end users as well as the organization's internal employees.
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The following are some benefits of Content Aggregation:

• Deep Search Capability: Content Aggregation offers deep search, which means search on Repository links is possible on the basis of the title as well as the content, words, and phrases available on that page. This adds value to our customers, as their end users can get what they are looking for faster, which improves the user experience. It also helps organizations' internal employees when they try to troubleshoot customer queries.
• Helps optimize solutions: This benefits your end users and the organization as a whole. With Content Aggregation, data analysts can understand the pattern of help content consumption, the type of help content that is most looked for, streamline their support portals, and help optimize and improve their products or services.
• Saves Time and Manual Effort: With Content Aggregation, you do not have to create manual links for your support portals. Content Aggregation promises to fetch up to 2000 pieces of content within 48-72 hours. This also saves the time of going back and forth between articles and creating multiple links.
• Automatic Syncs: With Content Aggregation, sync updates are automated, which means that even if there are any updates, additions, or deletions in your knowledge base, a sync is performed timely and the repository links on your Whatfix dashboard are updated. You can also set the sync frequency. This ensures that end users have access to the updated information.
• Contextualization: Content Aggregation supports features like automatic tagging of repository links with relevant tags to help with better contextualization.

Whatfix first integrates organizations' Content Repositories on the Whatfix Hub using Content Aggregation. These crawled repositories are then integrated with Whatfix widgets such as Self Help and Task List.
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These widgets are then made available to end users. When the end users want any information that is stored in the repository, they can derive it all by searching for it in the Self Help or Task List.
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For example, if an organization has multiple repositories, they can use Content Aggregation to crawl all the repositories into the Whatfix Dashboard, and then integrate it with Self Help and Task List depending on their requirements. Content Aggregation now works as a search engine. If an end user of this organization wants to find any information, they can simply search for it on Self Help and get what they are looking for.