An event is defined as an end-user interaction and contains contextual information to understand user behavior on an application.
Default Events: All events generated for Whatfix Content and widget interaction.
Info:
Default events are used in Trend Insights.
The following is a list of all the captured Whatfix-related (Default) events and their descriptions.
Info:
The Whatfix Events appear in the dropdown only if you have performed the events at least once.
DAP on OS
Event name | Description |
|---|---|
DAP on OS loaded | Triggered when DAP on OS is loaded |
Clicks on Chatbot icon on Pin on roll over | Triggered when end user clicks on the Chatbot icon within the Pin on roll over |
Clicks on content within Explorer | Triggered when end user consumes any content within the Explorer. |
Clicks on content within HUB > task | Triggered when end user opens an image, link or video within a HUB task detail page |
Clicks on Explorer icon within the Pin on roll over | Triggered when end user clicks the Explorer icon within the Pin on hover. |
Clicks on Feedback icon on Pin on roll over | Triggered when end user clicks on the Feedback icon within the Pin on hover. |
Clicks on hide icon of Pin on roll over | Triggered when end user clicks the Hide icon within the Pin on hover. |
Clicks on Hub within system tray or menu bar | Triggered when Hub is accessed from the system tray or menu bar. |
Clicks on Hub within taskbar | Triggered when Hub is accessed from the taskbar |
Clicks on icon of Pin | Triggered when end user clicks the icon and label within the Pin. |
Clicks on notification icon in top navigation | Triggered when end user clicks on the notification icon in the top nav |
Clicks on notification icon of Pin | Triggered when end user clicks on the notification icon within the Pin |
Clicks on notification within the notification tab | Triggered when end user consumes notification within the notifications tab of Hub |
Clicks on settings icon of Pin | Triggered when end user clicks on the settings icon within the Pin |
Clicks on Snooze within notifications tab of Hub | Triggered end user clicks on snooze icon within notifications tab of Hub |
Clicks on tasks icon of Pin on roll over | Triggered when end user clicks on the tasks icon within the Pin on roll over |
Clicks on the Chatbot icon in the top navigation bar | Triggered when end user clicks on the Chatbot icon in the top navigation bar |
Copilot Activated | Triggered when copilot is activated on machines |
Copilot Chat Used | Triggered when copilot chat is used |
Copilot Suggestion Used | Triggered when copilot suggestion is used |
"Do not show me again" selected | Trigerred when user selected the Do not show me again option on a pop-up. |
FAB Shown | Triggered when Hub FAB is shown on the desktop. |
Clicks on options within no search results screen | Triggered when end user clicks any of the options within the no search results screen |
Clicks on task detail | Triggered when end user clicks on a task in the task list to open its detail page |
Clicks on the Explorer icon in the top navigation | Triggered when end user clicks the Explorer icon in the top navigation bar |
Clicks on the Feedback icon in the top navigation bar | Triggered when end user clicks the Feedback icon in the top navigation bar |
Clicks on the taskbar icon or on dock to unhide the widget | Triggered when end user clicks the taskbar icon or dock to unhide the widget |
Clicks on the Tasks icon in the top navigation bar | Triggered when end user clicks the Tasks icon in the top navigation bar |
Feedback from end users | Triggered when end user submits a feedback |
Filters applied in task | When user clicks on the preset filters on the task screen. |
Flow launched from pop-up for hub | Triggered when user launches a flow linked to a pop-up button |
Hub end user feedback | Triggered when a user submits a feedback using feedback button in hub |
Hub Explorer | Triggered when search is initiated within the Explorer of Hub. |
Hub onboarding nudge clicked | When onboarding nudge CTA is clicked |
Hub quit confirmation from system tray / menu bar | Triggered when end user confirms to quit Hub from the system tray or menu bar. |
Hub quit from system tray / menu bar | Triggered when Hub is quit from the system tray or menu bar. |
Hub quit from taskbar | Triggered when Hub is quit from the taskbar. |
Hub search feedback | Triggered when a user provided a feedback based on a search term result |
Hub shown within system tray or menu bar | Triggered when Hub is shown within the system tray or menu bar. |
Hub shown within taskbar | Triggered when Hub is shown within the taskbar |
No search results feedback | Triggered when end user clicks on 'Submit' in 'Provide feedback' upon no search results screen |
Pop-up closed by "X" icon | Triggered when user closes a flow end message using the x icon in hub. |
Pop-up shown | Triggered when a pop-up is shown to the user for hub |
Pop-up skipped | Triggered when users skips the pop-up |
QuickRead feedback | QuickRead feedback by the end user to the QuickRead response provided for a search query |
QuickRead links consumed | QuickRead links accessed by end user within the QuickRead response shown |
QuickRead response | Triggered when QuickRead response or error message is shown. |
QuickRead subject feedback | Triggered when end user gives a subjective feedback for QuickRead |
Search filters applied | Triggered when end user applies filters |
Search suggestions shown | Triggered when end user is shown the search suggestions. |
Shortcut key activation | Triggered when end user launches Hub using a shortcut key |
Snooze notifications option selection within notification tab of Hub | Triggered when end user selects an option within snooze icon from the notifications tab of Hub |
Snooze notifications option selection within settings icon of Pin | Triggered when end user selects an option within snooze notifications icon from the settings menu of the Pin |
Task completion Task completion | When user clicks on mark as complete on a task from the tasks main screen. |
Tasks loaded | Triggered when tasks are loaded within the task list for end users |
URL Triggered via Pop-up in hub | Triggered when the end-user opens a link attached to a Pop-up |
Static Content
Event name | Description |
|---|---|
Link opened | Triggered when the end user opens a hyperlink from a Smart Tip, Beacon. |
Link opened in new format | Triggered when the end user opens a link content created using the Whatfix dashboard from Hub. |
Article closed | Triggered when the end user closes text content |
Article viewed | Triggered when the end user views text content |
Video link clicked | Triggered when the end user opens a video link |
Popup
Event name | Description |
|---|---|
Pop-up closed by “X” icon | Triggered when the end user closes a Pop-up using the x icon |
Pop-up shown | Triggered when the Pop-up is shown to the end user |
“Do not show me again” selected | Triggered when the end user selects the Don’t show me again checkbox in a Pop-up |
URL Triggered via Pop-up | Triggered when the end user opens the link attached to a Pop-up |
QuickRead
Event name | Description |
|---|---|
QuickRead feedback | Triggered when an end user provides feedback on a QuickRead response for a search query by clicking the Thumbs up option. |
QuickRead response | Triggered when a QuickRead response or an error message is displayed for a search query. |
QuickRead onboarding "Show me" clicked | Triggered when the end user clicks the Show more button in the QuickRead onboarding experience. |
Self Help
Event name | Description |
|---|---|
Self Help Shown | Triggered when a Self Help gets displayed on the application page
|
Self Help Opened | Triggered when the end user clicks the Self Help icon to open the widget. |
Self Help closed | Triggered when the end user closes Self Help. |
Self Help Search | Triggered when the end user engages with Self Help search. |
Task List
Event name | Description |
|---|---|
Task List shown | Triggered when the Task List gets displayed on the application |
Others
Event name | Description |
|---|---|
Page View | Triggered when Whatfix Content and Widgets loads on an application page. |
Custom events
Event name | Description |
|---|---|
Any App Events | Provides insights for any event captured in the application. Data is aggregated to show overall app events. |
Self help end user feedback | Triggered when a user submits a feedback using feedback button in self help. |