User Actions not available in the User Action Analytics Trend Insight

Issue

The User Actions created are available on the User Actions page but not listed in the User Action Analytics insight.

Probable Cause

User Actions are available in the User Actions section of the Whatfix Analytics dashboard just after you have finished creating them.

However, User Actions appear in the User Action Analytics insight only after they're pushed to Production and the action has been performed at least once by end users once they're live.

The same behavior is applicable for the User Actions to appear in the Custom Events dropdown in Funnel Insights, User Journey, Event groups, and Cohorts.

Suggested Solution

After creating User Actions, verify them and ensure that they're pushed to Production. Once end users interact with the element on which the User Action is created, the engagement data is reflected in the User Action Analytics insight.