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How can I exclude filter values in Product Analytics?
  • 23 Aug 2024
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How can I exclude filter values in Product Analytics?

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Article summary

Sometimes, you may want to eliminate specific filter values and visualize data with all other filter values. Removing or excluding a filter helps you focus only on the data that is required for analysis. For example, consider that you've rolled out a Pop-up for your customers. You want to use Trend Insights to analyze the number of people who have seen the Pop-up from all countries, except India.
Whatfix enables you to exclude India from the User filter and provides you with analytics data from all other countries.

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Use the following steps to exclude a filter in Trend Insights:

  1. On the Whatfix Analytics dashboard, click Insights.
    ia_left%20nav_insights

  1. Click + Create Insights.
    create_insights

  2. Click Trend Insights.
    trend_insights

  3. To name your Insight, click the Edit icon.
    name_new_trend_insight

  4. Click Add event and select the event that you want to analyze.
    add_event_pop-up

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Add Default (Whatfix-related events) and Custom events. For more information, see List of Whatfix-related events.

  1. Click Add user filter to filter the data based on specific criteria, such as country, city, and browser.
    add_user_filter_ti

  2. Select the required User filter.
    choose_user_filter

  3. Select the condition as Does not equal to using the dropdown.
    equal_condition

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In the aforementioned example, we want to filter the number of users who've seen a Pop-up based on all countries except India.

  1. Select the filter value that you want to exclude.
    select_user_filter

  2. Click Apply.
    apply_ti

  3. Click Add user breakdown and select the criteria to breakdown the data.
    add_user_breakdown_ti

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  • Scroll down to see the data chart that is generated.
    data_chart_ti
  • The data chart is generated without the data for the excluded filter. It is excluded from the User breakdown as well.
  1. Click Save.
    ti_save_filter

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