Issue Whatfix displays the Cannot edit content present in read-only stage error when you attempt to reselect the Action Element for a branched Flow in your application. Probable Cause This error may occur due to restrictions imposed by your

Whatfix enables you to customize a Beacon and the accompanying text to match the style of your application. Customization is done at two levels: Account level Beacon level Each Whatfix Beacon has unique properties, such as style and color, distinct

All Flows created by the customers are stored in Whatfix cloud servers. For production, these Flows are served from Whatfix Cloud (CDN), which results in a much faster and better experience for all Whatfix end-users. If you use CDN

the Read Key JSON operation, which means that the processor enables you to extract a specific value from a JSON structure based on a given key. Here's an example Sequence, Fetch JSON data representing a user profile: Where do

Yes, any content or settings changes require you to Publish Whatfix Content . When you save a change, it gets saved on the Whatfix server. But, for your end users to see it, the change needs to be pushed across to

Integrate Freshservice with Whatfix to fetch articles from your Freshservice Repository and display them as contextual links in the Self Help and Task List widget. The integration enables you to fetch all the content or only articles in particular folders

Whatfix enables you to delete Beacons that are no longer useful to you. Note : You can only delete Whatfix content and widgets in the Draft and Ready stages. When a copy of your content in Draft or Ready also exists

Expand the following accordions to create an SCCM application and distribute the Whatfix extension: Note: The following steps, for example, show how you can create an application to install the Whatfix extension using MSI. The SCCM tool installs the application

Disable Guidance and Product Analytics on specific domains or environments directly on the Whatfix dashboard without using any Advanced Customization (AC) code. Whatfix enables the addition of URL properties for domains where tracking analytics is not desired. Once the condition

After translating the content, the final step in the translation process requires you to upload the translated Excel file to the Whatfix Guidance dashboard. Note: Convert the translated file to a .zip file and then begin the upload process. Use

Whatfix prioritizes customer data security and privacy with QuickRead. Here's how Whatfix ensures data security: No data training : Whatfix’s AI models, including QuickRead, do not use your proprietary documents, application data, or user interactions for training or fine

After you enable QuickRead from the Dashboard, you can test QuickRead in preview mode on your Self Help segments before you push the changes to Production. See How to enable QuickRead for more information.

Whatfix provides features that enhance the user experience when your end users go through Self Help. This helps end users navigate through Self Help content easily. Self Help visual identifier The Self Help visual identifier highlights Self Help content that

Introduction to Audit Logs Actions Captured in Audit Logs Data Captured in Audit Logs View and Filter Audit Logs from the Whatfix Dashboard Download Audit Logs from the Whatfix Dashboard Introduction to Audit Logs An Audit log (or audit trail

Once you have integrated an application with Whatfix (for example, Confluence Integration ), you can schedule it to run automatically at a specific interval of time. This ensures that any data changes, which in done post the integration, are incorporated. Benefits

Flows that are uploaded as videos to your Vimeo account are always accessible to you and your customers.

No, the colors in the Improved Self Help widget are determined by the color chosen in the Improved Self Help theme . Customization of individual section colors, including text or the Explorer and Feedback components, is not available.