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Content is visible in Self Help even when removed from the Repository
  • 27 Dec 2022
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Contents

Content is visible in Self Help even when removed from the Repository

  • Updated On 27 Dec 2022
  • 1 Minute To Read
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Article Summary

Issue

Certain content is still visible in Self Help even after removing it from the Content Repository.

Cause

Articles from your content repository may still be accessible in Self Help much after they have been deleted from your knowlege base (content repository). This is because the content usually syncs once a week, and the crawler that picks up content from your repository has not been synced since the update.

Note:

Whenever you make changes in your knowlege base, you must sync it with Whatfix so that the Whatfix crawler fetches and indexes the content updates. Without syncing the repository with Whatfix, the latest updates may not reflect in Self Help.

Solution

Try syncing your Repository again.
RB_DB_CR_syncnow

For more information, see Content Repository.

Note:

If the issue persists, contact support@whatfix.com.

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