Content Aggregation

Issue Certain content is still visible in Self Help even after removing it from the Content Repository. Probable Cause Articles from your content repository may still be accessible in Self Help even after they have been deleted from your knowl...

Issue You have integrated your content repository with Self Help but some content is not appearing when you search for it. Probable Causes Repository content may not be displayed in Self Help if, New content has been added to the repositor...

Issue The Integration Status of your repository shows one of the following: Failed Partial failure Probable Causes If your repository is authenticated, the provided credentials might be incorrect. IP address restric...

Issue Whatfix’s App Integration fails to fetch data from an Excel file stored on Microsoft SharePoint. Probable Cause Microsoft issues access tokens for a limited duration. Access tokens are used to authorize access to services, such as Sh...