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QuickRead is not giving a response
  • 30 Oct 2024
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QuickRead is not giving a response

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Article summary

Issue

When you search in Self Help, QuickRead gives the following response:

I'm not sure how to answer that. Can you rephrase your question?

quickread_no_response.png

Probable Causes

  • The information relevant to your query does not exist in any Whatfix content or integrated repository.
  • The information relevant to your query was not crawled during repository integration because the content inside the repository link exceeded 4 MB in size.
  • The information relevant to your query is part of an authenticated repository.
  • The information relevant to your query is part of a repository link that has not been processed by QuickRead yet. For more information, see I can see repository links in the Self Help widget but not in the QuickRead response.
  • You do not have the appropriate role to view the information relevant to your query. The relevant content contains Role tags that restrict you from seeing it.

Suggested Solutions

  • Add the relevant information to a repository that does not require authentication or as Whatfix content.
  • Ensure that the content inside the links in your repositories do not exceed 4 MB in size.
  • Wait for your repository links to be processed by QuickRead. For information about how long QuickRead takes to process your repository links, see How to Enable QuickRead.
  • Ensure you have the correct user role, or add the required Role tags to the relevant content.
your title goes here

If the issue persists, contact support@whatfix.com.


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