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Flow Failure Reason - Original element missing
  • 18 May 2023
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Flow Failure Reason - Original element missing

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Article summary

Issue

Flow has failed because the 'Original element on which content was created seems to be missing during content play.'

Cause

Following are some potential cases where a Flow might fail because 'Original element on which content was created seems to be missing during content play.'

  • Whatfix is unable to detect the element on which the Flow step was created.
  • The application UI over which the step was created may not be the same as the one over which the Flow is played.
  • The configured CSS Selectors don't point to the correct element or are unable to identify the element. For more information, see How to find the CSS Selector of an element using Whatfix Studio?.
  • If the Flow was created a long time ago, the properties of the element structure may have changed. Re-selecting the failed steps ensures that the Flow doesn't fail. For more information, see Reselect Elements to manage UI changes.

Solutions

  • Verify the UI element where the Flow is breaking.
  • Verify that the element is visible to the end users during content play.
  • Verify that the Flow navigation is accurate.
  • In case of a discrepancy, re-select the element or verify the CSS selectors on which the step is failing. For more information, see Reselect Elements to manage UI changes.

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