Optional step does not work
  • 18 Jan 2024
  • 1 Minute To Read
  • Dark
  • PDF

Optional step does not work

  • Dark
  • PDF

Article Summary


Optional steps give you the flexibility to skip certain steps that the user does not need to do. For example, if the user is already logged in to the application, optional steps to log in to the application are skipped. However, sometimes these optional steps are still being shown in the Flow when the user does not need to see them.



One of the reasons we have identified - especially in the login scenario is that Login/Logout can sometimes use very similar user interface (UI) elements on the screen. Thus, Whatfix identifies the element and displays the content - even though it is a Logout button that's in the place of a Login button.




Configure a Display Rule for the Login element to show the tooltip only if the selected element text is valid.

Under Display Rules, choose Selected Element Text as Login. This ensures that the login steps in the Flow appear only when the element has the text Login on it. If the text is not Login, the login steps are skipped and the flow continues to the next step.

your title goes here

If the issue persists, contact

Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.