Customize the end message of a Flow
- 17 Sep 2024
- 2 Minutes To Read
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Customize the end message of a Flow
- Updated On 17 Sep 2024
- 2 Minutes To Read
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Whatfix enables you to customize the message that your end users see after completing a Flow. You can choose to add a personalized message, request for Flow Feedback, or both.
For instance, you can customize the end message when you want to provide the end users with additional information or actions they can perform after Flow completion.
Request for Flow Feedback when you want to analyze how helpful the Flow was for your end users, and can then make improvements as necessary. End users can submit feedback and perform the action on their end message.
Use the following steps to customize the end message:
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On the Whatfix Guidance dashboard, click Content.
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Click Flows.
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Hover your cursor over the Flow you want to edit, and then click the Edit icon.
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Scroll down to the end of the Flow.
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Type the message you want to show for your end users under Show this message on Flow completion.
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- This customization is Flow specific, that is, you can change the end message for each Flow you create.
- Once you have added the message, press the Enter key to see the Quick Insert icon using which you can add an image, video, or a button to your end message.
- Click Save.
Note
If you choose not to customize the end message, a generic message appears after the Flow completion.
Request for Flow feedback
Flow feedback, when enabled, captures user feedback for every Flow in your application. Whatfix uses an in-house Analytics platform to capture this information into your account. This feature highlights how helpful a Flow is by collecting user comments in a text format.
Info
Once you enable the Flow Feedback, the Feedback option is displayed on all the Flows.
Flow Feedback has the following three scenarios:
| Option | Description |
|---|---|
| Yes | This implies the Flow was helpful to the user and the user is presented with four pre-defined comments to choose from and a text box to add their comments about the Flow to specify why the Flow was useful. This information is stored in GA. |
| No | On selecting "No" the user is presented with four pre-defined comments to specify why the Flow was not helpful and a text box to add their comments about the Flow. These comments are captured in GA. |
| CLOSE ('X' icon) | The Flow is closed without any feedback. This is captured in GA as well. If the user closes the Pop-up without making a Yes or No selection, "OPT-OUT" feedback is given for that Flow. |
Enable or Disable feedback
Use the following steps to enable or disable feedback:
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On the Whatfix Guidance dashboard, click Style.
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Click Flows.
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Click the End Message tab.
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On the right, select the End Message checkbox.
TipEnable or Disable feedback using the Feedback checkbox.
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Click Save.
Check Feedback
You can also check the Flow feedback analytics in detail on the Whatfix dashboard.
For more information, see Flow Analytics.
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