General

Product Analytics, also known as Whatfix Analytics, enables you to track the engagement of Whatfix DAP content and end user behavior on the application. Access the Whatfix Analytics dashboard from the Whatfix Guidance dashboard. Use the following ...

The Whatfix Desktop application installers (Studio and Player) are available for both 32-bit and 64-bit applications. The 64-bit Studio and Player installers are the default installers. However, for 32-bit SAP applications, ensure that you use the...

SAP applications require specific SAP configurations and installers for Whatfix Desktop to work seamlessly. Configure SAP Enable Accessibility Enable client and server accessibility through a one-time configuration in the SAP instance. ...

The Whatfix Player and Studio apps might crash for various reasons such as: Conflicts with other desktop apps Technical issues after updates Understand the specific cause to fix the problem and avoid future crashes. Do this using the Windo...

If you've stopped Whatfix content from appearing on the app by manually quitting the Whatfix related processes in the Task Manager then you can make them appear again by restarting the Whatfix apps. To make the content appear again, Open the F...

It is recommended to have the latest version of Whatfix installed to get access to new features and fixes. To check if you have the latest version installed, Open the File Manager. Go to the location where Whatfix is installed and open it. ...

Check the version of your Whatfix Desktop Player installed by your organization using your Whatfix Desktop Dashboard. The Dashboard also enables you to check the latest available version of the Player, and update the Player if required. Use the fo...

your title goes here The following article is applicable only for Whatfix Player installed post March 11th, 2021. For all the other older versions, contact support@whatfix.com or your Whatfix representative. Sometime...

Note This feature is applicable only for Self Help and Task List. Yes, you can change the minimum threshold value for widgets to latch onto a window in a desktop application. A minimum threshold value enables you to ...

Yes, if you set an occurrence for a Whatfix Desktop widget and preview it before pushing it to Production, the occurrence does get exhausted - for you. your title goes here Set the occurrence for Whatfix Pop-ups, Beacon...