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Integrate live chat
  • 12 Sep 2024
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Contents

Integrate live chat

  • Updated On 12 Sep 2024
  • 1 Minute To Read
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Article summary

If a user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, this feature enables the user to chat with your support representatives.

The live chat, once enabled, is an icon inside Self Help. The chat icon is automatically displayed when your user search does not return any results. Users can click on the chat icon to get redirected to your live chat provider. Your chat application is opened in a new tab.

self_help_chat

Use the following steps to integrate live chat in Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  1. Click Self Help.
    Desktop_style_selfhelp

  2. Click Support.
    DB_SH_themes_clicksupport

  3. Select the Chat support checkbox.
    RB_DB_SH_supportchat

  4. Enter the URL that your end users use to access your live chat.
    RB_DB_SH_enterchatsupportsite

your title goes here

You can also modify the text to be displayed to the end user in the Text section.

  1. Click Save.
    RB_DB_SH_Clicksavesupport
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