What is Whatfix Desktop?

In today's fast-paced digital landscape, businesses and individuals alike are constantly bombarded with new software applications and tools. Organizations struggle with increasing user and employee adoption of their applications while also trying to generate awareness for new features and tools.

And even though these tools, applications, and features promise increased productivity and efficiency, they often come with a steep learning curve. People often encounter several of the challenges:

• Steep Learning Curves: New software or applications can be complex, leading to a significant learning curve. Users might struggle to understand the features and functionalities without proper guidance.

• Time-Consuming Onboarding: Onboarding new employees or users becomes time-consuming and less efficient. Training sessions, manuals, and trial-and-error methods are often used, delaying productivity.

• Decreased Productivity: Users spend more time trying to navigate and understand software instead of focusing on their actual tasks. This lowers productivity and increases frustration.

• High Support Demands: Support teams receive numerous queries and tickets related to software usage issues. This creates a burden on the support staff and increases response times.

• Low User Adoption: When users find software challenging to use, they might resist adopting it fully. This results in the underutilization of features, impacting the return on investment for businesses.

• Inefficient Processes: Without proper guidance, users might resort to inefficient workarounds or only use a fraction of a software's capabilities, leading to suboptimal processes.

• Lack of Data Insights: Companies miss out on valuable insights into user behaviour and interactions with their software. This limits their ability to make data-driven decisions for improvements.

What does Whatfix do?

Imagine you're handed a complex piece of machinery with no instructions. It's daunting, right? The same feeling often plagues a new employee in an organization, or an individual being introduced to new software or digital platforms.

This is where Whatfix Desktop steps in. It acts like a digital guide, a compass in the vast world of software applications. Whatfix Desktop is displayed as a layer over your desktop applications to provide in-app support using various types of onboarding, training, and help content. It simplifies the user experience by providing information when needed on any application page so that users can complete tasks on their own.

In simpler terms, it's like having a friendly, knowledgeable assistant by your side whenever you encounter a new software application or platform.

For more information about the various features and use cases offered by Whatfix Desktop, see What can I do with Whatfix Desktop?

Here's an orientation video with an overview of Whatfix Desktop:

Where can Whatfix Desktop be used?

Whatfix Desktop creates a unified experience between the cloud and desktop applications. It can be used to create content on any desktop-based enterprise application, such as,

• Microsoft Teams
• Cisco Webex Teams
• SAP GUI-based applications like SAP S4/HANA and SAP ECC
• Java-based applications

Whatfix Desktop supports both cloud and self-hosted modes of deployment.

For more information, contact support@whatfix.com.