Compliance and Security

14 Articles in this category

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Compliance and Security

14 Articles in this category

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Can I show a warning message when users visit a non-whitelisted domain?

Yes, Whatfix enables you to show a warning message to your users when they visit a non-whitelisted domain from Whatfix. The warning message appears only if they use the See Live button from Whatfix Dashboard to visit the domain. ...

Updated On : 28 Jan 2025

Does running Whatfix content impact my application performance?

Whatfix has negligible impact on the performance of any web application due to the small size of the embed file and quick execution time. Performance of Whatfix content loads on an application based on the following two factors: Size of JavaS...

Updated On : 10 Apr 2025

Does the Whatfix JavaScript conflict with my application's JavaScripts?

No, Whatfix does not use any third-party JavaScript, such as jQuery, and runs independently to avoid any potential conflicts.

Updated On : 28 Jan 2025

Does Whatfix capture First Party Cookies?

First-party cookies are stored directly by the application or domain you visit. These cookies allow application owners to collect analytics data, remember language settings, and perform other useful functions that provide a good user experience. W...

Updated On : 14 Jan 2025

Does Whatfix Guidance analytics look at my end user data?

Whatfix's Guidance Analytics tracks user interactions with your content and provides insights into the effectiveness of your content and widgets. Some of the metrics that are captured include: The number of times end users have viewed Whatfix ...

Updated On : 31 Jan 2025

How can I measure the ROI on Whatfix?

After onboarding, your Whatfix representative collaborates, discusses, and defines measurable goals and objectives with your team. Metrics to measure ROI A comprehensive set of metrics is tracked throughout the process to quantify the return on ...

Updated On : 02 Apr 2025

How can I unlock my Whatfix account?

Warning Message When repeated unsuccessful attempts are made to access an account, Whatfix locks the account for your security. You are warned about entering the wrong password when you are left with only 2 attempts to enter the right password. ...

Updated On : 24 Feb 2025

How long does it take for Whatfix session to timeout?

Info You are never logged out of the Whatfix application due to inactivity for as long as you are logged in and your browser is kept open. A user is automatically logged out of Whatfix only during the following scenari...

Updated On : 29 Jan 2025

How secure is Whatfix?

Whatfix follows industry best practices to ensure content security, and maintain user privacy. your title goes here Any data about users, like usernames and more are considered Personally Identifiable Information (PII) ,...

Updated On : 14 Jan 2025

What are the supported protocols in Whatfix Studio?

Whatfix Studio supports content creation only on URLs that start with http or https protocols to ensure content security. This applies to the source URLs of Whatfix content, such as Flows, Beacons, Smart Tips, and Launchers. Note: ...

Updated On : 02 Apr 2025

What data is captured by Whatfix's Product Analytics?

With Whatfix's Product Analytics, analyze your end users' journey, interactions with the elements on your application, time spent on your application, and drop in engagements. The following table lists the data captured by Product Analytics:

Updated On : 31 Jan 2025

When do Whatfix Updates happen?

Whatfix continuously improves its product to meet users' needs and provide an exceptional experience. Here’s how Whatfix manages updates: Whatfix Releases Maintenance Releases Frequency : Daily Schedule : Monday to Friday Purpo...

Updated On : 10 Mar 2025

How does Whatfix handle security monitoring, tracking and logging?

Whatfix uses Security Information and Event Management (SIEM) tools to monitor and detect potential security incidents. Whatfix follows the ISO 27001 guidelines and has a formal incident management policy in place to ensure a structured response to...

Updated On : 12 Feb 2025

How does Whatfix support business continuity and recovery?

Whatfix understands that effective disaster management is about ensuring operations continue smoothly, even when challenges arise. Whatfix is well-equipped to manage and handle disasters, respond quickly, and recover efficiently. For more informat...

Updated On : 19 Mar 2025

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