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Chatbot support
  • 03 Sep 2021
  • 1 Minute To Read
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Chatbot support

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You can integrate Whatfix content with your chatbot service and launch Whatfix content to respond to chatbot queries.

Whatfix integrates with all the popular chatbot services. This way, you can support and deliver Whatfix content to your users as a bot response irrespective of the chatbot platform used.

Note
  • To make this work, you have to add Whatfix Flow URLs in the appropriate bot responses. No other integration is required.

  • To get you started, we've used ServiceNow to create a bot and added a Flow URL in its response, see ServiceNow chatbot.

Types of content you can deliver

  • Whatfix content such as Flows, Links, Videos, etc.
  • Articles from your Knowledge Base repository.

Accessing chatbot

You can have it as a regular chatbot interface in your app, or integrate the chatbot with the Self Help widget for users to interact with it through Self Help.

Use cases

  • Users can interact with the bot, and based on the inputs provided, the bot presents them with the most relevant Flows. When users click a Flow, the task is automatically completed for them.

  • When certain information is required from the user before or while performing a task, the bot can be used to ask questions in a conversational manner, and the inputs thus garnered can be used to complete the task.

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