Whatfix Platform Status
- 15 Jan 2024
- 2 Minutes To Read
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Whatfix Platform Status
- Updated On 15 Jan 2024
- 2 Minutes To Read
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Article Summary
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The Whatfix Platform Status page displays the status of the different Whatfix applications.
Access Whatfix Platform Status Page
- Access the Whatfix Platform status page from the following URL: Whatfix Platform Status
- Alternatively, in your browser enter support.whatfix.com.
- Scroll down to the bottom of the page.
- Click on the Whatfix Platform Status link.
Sections in Whatfix Platform Status
The Whatfix Platform Status page has the following sections.
- Status
- Maintenance
- Previous Incidents
- Get Updates
- Scheduled Activity Tab
- Service status per region
Status
Click Status to check the health of various Whatfix products and services.
- The page shows the next scheduled activity, region, and time.
- Scroll down to see the status of Whatfix service per region in separate tabs.
- DAP for North America, European Union, Asia Pacific
- Product Analytics for North America and European Union
- Other Resources
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The first tab is expanded by default.
- Click the arrow to collapse it, or scroll down the page to expand the other tabs.
- Expand each tab to display the list of subcategories for which the status is maintained.
- Each tab shows a bar with different colors depicting the status per day.
- Hover your mouse cursor over each bar to see the status of that day.
What the Status Colors indicate
Different colors indicate different statuses, which are explained below:
- Green: This color indicates the status as operational.
- Red: This color indicates a downtime.
- Orange: This color indicates a performance degradation issue.
- Blue: This color indicates a maintenance event.
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When you hover your cursor over a status, you will notice a right arrow in some instances. Click the arrow to get more information on that status. You can use the back arrow of the browser to go back to the previous page.
Maintenance
Click Maintenance to see the maintenance activity for the next 3 months. Scroll down the page to view the scheduled maintenance activities planned for the different months.
Previous incidents
Click Previous incidents to see the list of previous incidents for the last 2 months and the current month.
Get updates
Click Get updates to receive notification whenever Whatfix creates, updates, or resolves an incident.
The following popup displays.
- Enter your email address.
- Click Subscribe.
You receive the following confirmation.
You also receive an email notification
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If you do not wish to receive status updates anymore, you can unsubscribe by clicking on the here link. You will receive the following confirmation:
Next Scheduled Maintenance
The following section in the main page highlights the next scheduled maintenance activity.
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Click the Whatfix infrastructure upgrade activity tab to get detailed information on the activity.
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Click Back to overview, to go back to the main maintenance page.
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