User Attribute is showing as Corrupted in Trend Insights for EI

Issue

You’re trying to add a User Attribute, such as role or team, as User filter in Trend Insights, but you’re unable to select the User Attribute. There is a chip next to the Attribute that says Corrupted.

Cause

A User Attribute becomes Corrupted when there are 100 values and above captured over a period of time for the particular Attribute. For example, consider that you’re capturing a user’s role as a User Attribute. It is safe to assume that user roles don’t change very often. However, if the User Attribute is incorrectly configured, the Attribute, that is role, for a particular user may start capturing more values, which affects the analytics data.

Hence, to ensure that incorrectly configured User Attributes don’t impact data, Whatfix regularly checks the values captured for each User Attribute. If the Attribute contains 100 values and above (not unique), Whatfix marks them as Corrupted and does not enable you to select the corrupted User Attribute.

Your title goes here

User Attributes can be added as User filters in Trend and Summary Insights. If an Attribute’s values exceed 100 and above, the Corrupted chip appears next to the Attribute across both Insights.

Solution

If you’re able to see the Corrupted chip next to your User Attribute, contact support@whatfix.com to correct the Attribute.