Configure feedback in DAP on OS

  • Updated On Jul 24, 2025
  • Published on Jul 8, 2024
  • 1 minute(s) read
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Use the following steps to enable feedback in DAP on OS and view the customization options:

  1. On the Whatfix DAP on OS Dashboard, click Style.
    hub_style.png

  2. Click Panel.
    hub_style_panel.png

  3. Click Features.
    sh_style_feedback.png

  4. Click Feedback accordion.
    click_feedback_accordion

Enable or disable feedback

Enable or disable the feedback using the Collect feedback toggle.
enable_collect_feedback

Default customization options for the feedback form

Click the Feedback accordion to view the customization options.
hub_click_feedback

By default, the following customizations are applied for the Feedback feature:

Customization option Description Default value
Header Text The header of the feedback form Send feedback
Helper Text The description of the feedback form, underneath the header Couldn't find help or having trouble with the app? Tell us what you need or the trouble you are facing.
Add Dropdown A toggle to include feedback categories in the feedback form Disabled
Require Email A toggle to require end users to provide their email while submitting feedback Disabled
Allow screenshot attachment A toggle to enable end users to provide images in their feedback Enabled
Info:

If you want to capture end-user details but prefer not to mandate end users to provide email IDs, you can opt to automatically capture end-user details by reaching out to support@whatfix.com.

Customize the feedback form

Preview the feedback form for the currently applied customizations beside the customization options. The preview updates accordingly whenever you change a customization option.

feedback_form

Add feedback categories

To add categories to your feedback form, enable the Add Dropdown toggle.

  • To change the text on the category dropdown, modify the text in the Label section.
  • Enter the name of your category in the option box.
  • To add another category, click Add another option.
  • To delete a category, click the Remove icon next to the option you want to delete.
    add_dropdown

Once you have enabled Feedback and made all the required customizations, click Save.
hub_click_save1

Info:

For these changes to reflect for your end users, you must do a Push to Production.