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Creating Self Help
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Creating Self Help

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Whatfix Self Help is an in-app collection of links, videos, and text contents that aid users to complete tasks in your application.

To create Self Help,

  1. Navigate to Whatfix Mobile Dashboard.
  2. Click Widgets.
    click_widgets_desktop
  3. Click the Self Help tile.
    Self help(1)
  4. Click New Segment.
    new_segment1.png
  5. Enter the segment name.
  6. In the Add Content section, click Select.
    select_content_selfhelp_desktop
Note

Click the Create button to create Links, Video Links, and Text Content. You can create such static content without leaving the Self Help creation process.
create_content_button_selfhelp.png

  1. Select the checkboxes next to the content that you want to include in Self Help.
    select_content_checkbox.png
  2. Click Okay.
    click_okay_new_segment.png
  3. Contact Whatfix Support at support@whatfix.com to find the Window Variable and its value for the mobile app.
    mobile_visibility_rules
your title goes here

The window variable visibility rule determines where Whatfix content is displayed on your mobile application.

  1. Click Save.
    click_save_segmentation.png
  2. Make the segment Active using the drop-down menu.
    active_segment.png
    Note
    By default, the newly created segment are inactive. You have to make them active for it to appear in the application.
  1. Click Yes in the pop-up to mark the segment active.
    click_yes_popup_segment_active.png
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