Configure the end message of a Flow
- 08 Oct 2024
- 3 Minutes To Read
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Configure the end message of a Flow
- Updated On 08 Oct 2024
- 3 Minutes To Read
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Whatfix enables you to customize the message that your end users see after completing a Flow. Choose to add a personalized message, a request for Flow Feedback, or both.
For example, customize the end message to provide additional information or actions for users to perform after Flow completion.
Whatfix then enables you to request for Flow Feedback when you want to analyze how helpful the Flow was for your end users, and then make improvements as necessary. End users can submit feedback and still be able to perform the action on the end message.
Customize the end message of the Flow
Use the following steps to customize the end message of a Flow:
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On the Whatfix Guidance dashboard, click Content.
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Click Flows.
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Hover your cursor over the required Flow, and then click the Edit icon.
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Scroll down to the end of the Flow.
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Type the message you want to show to your end users under Show this message on Flow completion.
Info
- This customization is Flow specific, that is, change the end message for each Flow you create.
- Once you have added the message, press the Enter key to see the Quick Insert icon and add an image, video, or a button to your end message.
- Click Save.
Info
If you choose not to customize the end message, a generic message appears after the Flow completion.
Request for Flow feedback
Flow feedback, when enabled, captures user feedback for every Flow in your application. Whatfix uses the in-house Analytics platform to capture this information into your account. This feature highlights how helpful a Flow is by collecting user comments in a text format.
Info
Once you enable Flow Feedback, the Feedback option is displayed on all the Flows.
Flow Feedback has the following three scenarios:
| Option | Description |
|---|---|
| Yes | This implies the Flow was helpful to the user, and the user is presented with four pre-defined comments to choose from and a text box to add their comments about the Flow to specify why the Flow was useful. This information is also stored in Google Analytics (GA), if enabled. |
| No | On selecting "No" the user is presented with four pre-defined comments to specify why the Flow was not helpful and a text box to add their comments about the Flow. These comments are also captured in GA, if enabled. |
| CLOSE ('X' icon) | The Flow is closed without any feedback. This is captured in GA as well. If the user closes the Pop-up without making a Yes or No selection, "OPT-OUT" feedback is given for that Flow. |
Enable or Disable feedback
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On the Whatfix Guidance dashboard, click Style.
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Click Flows.
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Click the End Message tab.
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Enable or disable the End Message toggle.
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Make the following configurations:
- Star rating: Enable or disable the star rating toggle. For more information, see Get Flow Feedback using Star rating in Flow End Message.
- Feedback: Enable or disable feedback for the rating.
- Header Text: Select font size, color, style, and alignment of the header text.
- Text: Select font size, color, style, and alignment of the description text.
- 'X' on pop-up: Enable or disable X icon on the pop-up.
- 'X' Color: Configure the color of the X icon.
- Star color: Configure the color of the stars.
- Button color: Configure the button color.
- Button text color: Configure the text color of the button.
- Click Save to save the changes.
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If you click Discard changes, all the modifications you've made to the content will be lost, and the page will revert to its previous saved state.
Check Feedback
Whatfix also enables you to check the Flow Feedback analytics in detail on the Whatfix Dashboard. For more information, see Flow Analytics.
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For Self Hosted accounts, the Flow feedback feature is enabled or disabled based on the configuration at the time of the export.
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