Customize the end message of a Flow

Updated On 08 Nov 2023
2 Minutes To Read

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Whatfix enables you to customize the message that your end users see after completing a Flow. You can choose to add a personalized message, request for Flow Feedback, or both.

For instance, you can customize the end message when you want to provide the end users with additional information or actions they can perform after Flow completion.

You can request for Flow Feedback when you want to analyze how helpful the Flow was for your end users, and can then make improvements as is necessary. End users can submit the feedback and still be able to perform the action on the end message.

Customize the end message of the Flow

Use the following steps to customize the end message of a Flow:

On the Whatfix dashboard, click Content.
Hover your cursor over the required Flow, and then click the Edit icon.

Scroll down to the end of the Flow.
Type the message you want to show for your end users under Show this message on Flow completion.

Info

This customization is Flow specific, i.e. you can change the end message for each Flow you create.
Once you have added the message, press the Enter key to see the Quick Insert icon using which you can add an image, video, or a button to your end message.

Click Save.

Info

If you choose not to customize the end message, a generic message appears after the Flow completion.

Request for Flow feedback

Flow feedback, when enabled, captures user feedback for every Flow in your application. Whatfix uses in-house Analytics platform to capture this information into your account. This feature highlights how helpful a Flow is by collecting user comments in a text format.

Info

Once you enable the Flow Feedback, the Feedback option is displayed on all the Flows.

Flow Feedback has the following three scenarios:

Option	Description
Yes	This implies the Flow was helpful to the user and the user is presented with four pre-defined comments to choose from and a text box to add their comments about the Flow to specify why the Flow was useful. This information is stored in GA.
No	On selecting "No" the user is presented with four pre-defined comments to specify why the Flow was not helpful and a text box to add their comments about the Flow. These comments are captured in GA.
CLOSE ('X' icon)	The Flow is closed without any feedback. This is captured in GA as well. If the user closes the Pop-up without making a Yes/No selection, "OPT-OUT" feedback is given for that Flow.