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Auto Translate is not supported for Spanish - Mexican (es-MX)

Issue: You receive a message that says "Auto Translate is not supported for Spanish - Mexican (es-MX)" message when you try to translate the language from Spanish to Mexican. Cause: Whatfix does not support auto-translation for "Spanish - Mexi...

Updated On : 12 Aug 2024

Error: Upload limit reached. Please contact support

Issue: Whatfix shows you the "Upload limit reached. Please contact Support" error message when you try to add an image, a file, or a video to a Pop-up. Cause: Whatfix enables you to upload up to 2000 images and 2000 videos (each) from your loc...

Updated On : 10 Jun 2024

Pop-up continues to appear even after occurrence is exhausted

Issue You set an occurrence for a Pop-up, but it keeps reappearing for some users, even after they've viewed the Pop-up for the assigned number of times. Causes The Use of the Skip button on your Pop-up. An issue with cache data in your ...

Updated On : 06 Sep 2024

Pop-up does not appear on the application

Issue: Pop-up is not appearing on the application. Causes: A Pop-up may not appear for the following reasons: Pop-up is not pushed to Production. Pop-up Visibility Rules aren't set correctly. Pop-up may have expired. Pop-up date and ...

Updated On : 29 Apr 2024

Pop-up Images/Videos do not appear to end users

Issue: The images and videos attached to Pop-ups seem to break when displayed to end users. Cause: One of the reasons why images or videos do not appear is if the Pop-up is shown on a secure webpage (https) and the image or video is hosted o...

Updated On : 06 Sep 2024

Pop-up with Flow attached appears only once

Issue: A Pop-up that is attached to a Flow does not appear more than once. Cause: Pop-ups appear to your end users based on the occurrence count configured while defining the When Visibility Rule. But in the case of a Pop-up attached with a ...

Updated On : 06 Sep 2024

Unable to preview Pop-up

Issue You are unable to view a Pop-up using the Preview mode. Cause The Pop-up may not be displayed due to any of the following reasons: If the Pop-up you wish to preview is present in the Draft stage, it will not be visible unless you ena...

Updated On : 27 May 2024

Unable to remove Whatfix logo from a Pop-up

Issue While creating a Pop-up, you are unable to remove the Whatfix logo. Cause By default, Whatfix Pop-ups has the organization logo as a place holder in locations where images and videos can be included. Solution Add images or vid...

Updated On : 08 Sep 2024

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