Pop-up

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Issue Whatfix shows you the "Upload limit reached. Please contact Support" error message when you try to add an image, a file, or a video to a Pop-up. Probable Cause Whatfix enables you to upload up to 2000 images and 2000 videos (each) from y...

Issue You set an occurrence for a Pop-up, but it keeps reappearing for some users, even after they've viewed the Pop-up for the assigned number of times. Probable Causes The Use of the Skip button on your Pop-up. An issue with cache data...

Issue Pop-up is not appearing on the application. Probable Causes A Pop-up might not appear for the following reasons: Pop-up is not pushed to Production. Pop-up Visibility Rules aren't set correctly. Pop-up might have expired. Pop-u...

Issue When you create a Pop-up and preview it, there is a scroll bar in the Pop-up. Probable Causes The Pop-up contains a lot of content that exceeds its maximum height The video/image inserted is larger than the media container's size T...

Issue The images and videos attached to Pop-ups seem to break when displayed to end users. Probable Cause One of the reasons why images or videos do not appear is if the Pop-up is shown on a secure webpage (https) and the image or video is h...

Issue A Pop-up that is attached to a Flow does not appear more than once. Probable Cause Pop-ups appear to your end users based on the occurrence count configured while defining the When Visibility Rule. But in the case of a Pop-up attached ...

Issue A Pop-up that should appear only to the logged-in users on the application page appears to the non-logged-in users as well. Probable Causes Pop-up is evaluated across all pages of the application. Pop-up Visibility Rules ar...

Issue You are unable to view a Pop-up using the Preview mode. Probable Causes The Pop-up might not be displayed due to any of the following reasons: The Pop-up you wish to preview is present in the Draft stage. your title g...

Issue When the Position Popup option is enabled and the Pop-up is set to appear at the center, the Pop-up scrolls along with the application instead of staying fixed while the page content moves behind it Probable Cause By default...

Issue While creating a Pop-up, you are unable to remove the Whatfix logo. Probable Cause By default, Whatfix Pop-ups has the organization logo as a place holder in locations where images and videos can be included. Suggested Solutions ...