Pop-up Analytics
  • 16 Mar 2023
  • 1 Minute To Read
  • Dark
  • PDF

Pop-up Analytics

  • Dark
  • PDF

Article Summary

With the Pop-up Analytics, you can find the engagement of your end users with the Pop-ups on your application.

Use the following steps to access Pop-up Analytics,

  1. On the Whatfix Dashboard, click Analytics.

  1. Hover your cursor over the navigation panel, and then click Pop-up.

You can use the Filter option to narrow down the reports to a specific domain. See Analytics Filters - Domain Filter.

The Pop-up Analytics page displays the following information.

No. of Times ShownThe number of times pop-up was shown to the end users.
If users click the Skip button on the Pop-up, then it is only considered as shown.
No. of Time Engaged (Flow/URL)The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc.
If the Pop-up doesn’t have a close icon or buttons, then No. of Time Engaged (Flow/URL) value is equal to No. of Times Shown.
Creation DatePop-up creation date

In the following pie chart, you can see the graphical view of how users are interacting with the respective Pop-up.


  1. Dropdown menu to select the desired pop-up.

  2. The date the Pop-up was published

  3. Pop-ups engaged: The number of times users interacted with the Pop-up by clicking the buttons (except skip), link, close icon, sliding through the slides in the carousel, etc.

  4. Pop-ups skipped: The number of times users ignore reading the Pop-up content by clicking the close icon or skip button.

Here's the impact of user interactions on the various buttons in a pop-up.

ButtonBehaviourExample: A Pop-up is set to display twice
SkipThe user skips the Pop-up, and the display count is not impacted.Users who click the Skip button continue to see the Pop-up until they click Close or "X" icon.
Close button or "X" iconClicking either of these buttons closes the Pop-up and the display is counted as one view.Users who click Close, exit the Pop-up, and the Pop-up will now display once more on the next log in.
Don't show me againThe user clicks the check-box to make sure the Pop-up never appears again. The count reduces to zero.Users who click the Don't show me again check-box never see the Pop-up again. It does not matter if the count has not been reached.

Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.