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Smart Tip displays in an incorrect position
  • 16 Jan 2024
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Smart Tip displays in an incorrect position

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Article Summary

Issue:

Smart Tip latches to different positions of the selected element when the content is selected to appear on a particular location of the element.

Cause:

A Smart Tip may not appear in the selected position because of the following reasons:

  • There are variations in the screen resolution or any UI changes in the application.
  • Wrong Display Rules have been added.
  • The configured CSS Selectors don't point to the correct element or are unable to identify the element.

Solution:

  • When selecting an element, ensure that you select the correct element and add appropriate Display Rules for the selected element to position the Smart Tip correctly. If you select an element and add Display Rules for another element, then instead of the selected element, the Smart Tip may get latched to a different element.
    For more information on display rules, see Visibility and Display Rule Conditions.

  • Reselect the element and verify if the CSS Selectors are configured correctly.
    Use a CSS Selector that is unique to the specific element you want the Smart Tip to appear on. If the CSS Selector used for the element is not unique and is shared by other elements on the page, it can result in the Smart Tip not being displayed in the correct position. For more information, see Selected Element conditon rules.

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If the issue persists, contact support@whatfix.com.


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