Smart Tips segment does not appear in your application

Issue

You have configured Smart Tip segments, but they are not appearing in your application.

Probable Causes

• The Smart Tip segment is not pushed to Production.
• Smart Tips does not appear on your application if you've pushed only the content and not the associated Smart Tip widget segment.
• Two or more Smart Tip segments are present on the same page.
• Incorrect Visibility Rule conditions have been configured.
• Another Smart Tip segment that is configured to appear on the same page is taking precedence.
• Clicking Push to production automatically updates the extension and pushes the newly created Smart Tip to the cloud server. The success email you receive denotes the completion of this process. But it might take a little longer before it can be seen by your end user's extension.
• The target application has UI changes.
• The segment does not contain the required Role tags.

Suggested Solutions

• Ensure that the Smart Tip collection and its associated Smart Tip segment are pushed from the Ready stage to the Production stage to make them live on the application.

• After saving the Smart Tips you create using Studio, they are available in the Content section. However, the Smart Tip segment in the Widgets section needs to be configured with the correct Visibility Rules for the Smart Tips to appear on the application. Smart Tips will not appear if you push only the content and not the associated widget.
  It is recommended that you push the widget first from the Ready stage of the Widgets section, as this guarantees that the segment and its associated content are simultaneously pushed to Production. For more information on pushing a widget to Production, see Push Whatfix content and widgets to Production

• By default, Whatfix evaluates only one Smart Tips collection per page in the target application at any given time. If you want to show two or more Smart Tips on the same page, add them to the existing collection.

• Use the correct Visibility Rule conditions to show your Smart Tips. Also, add the right conditions AND/OR if you are adding more than one Visibility Rule.

• Reselect the element on which the Smart Tip should appear. For more information, see Reselect Elements to Manage UI Changes.

• Use the appropriate Role tags to ensure that the Beacon appears correctly for the configured user roles. Ensure that you add the relevant user roles' tags to the widget segment. For more information, see Display content based on User Roles.