Deployment and Content Delivery

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Deployment and Content Delivery

24 Articles in this category

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Are the browser extensions auto-updated in Extension mode of deployment?

Yes, when content and widgets are pushed to Production in the Ready Stage, the extensions are auto-updated. For more information see, Integrate Whatfix using Browser extension .

Updated On : 11 Sep 2024

Can I move contents/widgets that are attached to another content/widget across stages?

Yes, you can move content and widgets that are attached to other content or widgets across the stages. Here's how content and widgets can be moved across stages: Content movement across stages If a content is linked to any other content, Whatf...

Updated On : 11 Sep 2024

Can we use Whatfix extension on iOS or iPad browsers?

Whatfix extensions are only compatible with the Safari browser on iOS and iPad devices. Other browsers like Chrome and Firefox do not support extensions or add-ons, making them incompatible with Whatfix. This limitation applies to all extensions...

Updated On : 18 Sep 2024

Can Whatfix work with iFrame applications?

Yes, Whatfix is one of the few Digital Adoption Platforms that work well with iFrame applications. Ensure that the Javascript code is embedded in every iFrame across your application. For more information, see the example at the end of the following...

Updated On : 06 Sep 2024

Does the end user of my application need to install browser extensions?

If you have integrated your application with Whatfix using the JavaScript embed method, your end users do not require any browser extension. Your end users only need the browser extension if they don't have access to the application code and cannot...

Updated On : 11 Sep 2024

Does Whatfix support both on-premise and cloud deployments?

Whatfix supports multiple platforms to host the content that you're creating. Content can be hosted either on the Whatfix cloud or on your own server. For more information on the different hosting methods, see Choosing a deployment method .

Updated On : 11 Sep 2024

Does Whatfix work with Chatbots?

Yes, Whatfix can be integrated with Chatbots to support your users. For more information, see Chatbot support .

Updated On : 11 Sep 2024

Does Whatfix work with on-premise products that might not have an internet connection?

You can implement Whatfix on offline (browser-based) applications that work only within your organization's network.

Updated On : 06 Sep 2024

How can I remove the Whatfix browser extension?

Remove the Whatfix extension from your browser by navigating to the Extensions page of the respective browser. Each browser (Safari, Chrome, Edge, Internet Explorer or Firefox), has an Extensions page from which extensions can be added or removed. ...

Updated On : 19 Jun 2024

How does Preview Mode differ from See Live and Launch live edit?

Preview Mode : Displays the entire Whatfix experience that includes the Self Help tab, widgets, Flows, etc. It helps the content creator experience what the end user sees, even if the Whatfix JavaScript or the Whatfix custom extension is not deploy...

Updated On : 11 Sep 2024

How does Whatfix know who the user is and when to stop displaying the enablement?

Whatfix can display content based on the user role and the page the user is viewing. This is done using Smart Context. With Smart Context, Whatfix automatically determines which content is to be shown on which page. Whatfix does this using a propr...

Updated On : 10 Jun 2024

How is the browser extension updated?

Browser extensions are automatically updated once you push Whatfix content and widgets to the Production stage. Info To know more about generating and updating extensions, see Manage Extensions on the Whatfix Dashboard ...

Updated On : 13 Dec 2024

How long does it take for Whatfix content to go live?

Whatfix content updates are visible to your end users within a few minutes of performing a Push to production (P2P) . On average, it takes between 1-15 minutes after a P2P for changes to reflect for your end users. Note ...

Updated On : 27 Jun 2024

What applications does Whatfix work on?

Whatfix can work on any web application. If you use a web browser to access your application, Whatfix content can be deployed on your application. Here are a few video demos on how Whatfix content works in different applications. Whatfix Demo on...

Updated On : 02 May 2024

What are the differences between various types of deployment methods?

Whatfix enables you to host your content either on the Whatfix cloud or on your own servers. Depending on what kind of deployment you choose, here are some differences to keep in mind.

Updated On : 10 Jun 2024

What are the different kinds of Whatfix extensions in use?

Whatfix has two kinds of extensions: Studio extension : This is used by content creators to create in-app content like Flows, Smart Tips and Beacons, that require the users to select elements on the respective application. Production e...

Updated On : 27 Jul 2024

What are the minimum system requirements to use Whatfix?

Whatfix is a platform independent cloud-based solution. It can run on any system with a stable internet connection. Whatfix content can only be created using the Whatfix Studio extension. The extension can only be installed on the following browse...

Updated On : 14 Apr 2023

What are the trusted Whatfix domains to whitelist?

If your organization uses a firewall to restrict network access to only specific websites or software, then you need to whitelist the following domains to ensure that your app can communicate with Whatfix and fetch content for your end users to view...

Updated On : 29 Oct 2024

What happens if I do not add conditions inside the Map Stages section?

In case you use the JavaScript method of deployement , adding required conditions in the Map Stages section of your Whatfix Dashboard is necessary to display content to your end users. If you do not add the necessary conditions, content is not sh...

Updated On : 08 Sep 2023

What is the difference between Self Hosted and On-premise deployment models?

Whatfix content can be deployed on Whatfix cloud, or you can Self-Host the content or it can also be on-premise. Self-Hosted model: In the Self-Hosted deployment model, the content you create using Studio and Dashboard is stored in Whatfix clo...

Updated On : 11 Sep 2024

What is the purpose of Whatfix custom browser extension?

Whatfix deployment requires keeping two lines of code in the head section of the HTML code of your application. If you don't have code access then you can use a customised browser extension prepared by Whatfix team. This browser extension does the ...

Updated On : 17 Dec 2024

Which browsers does Whatfix support?

Whatfix Content can be viewed as an overlay over your application in all browsers. Your end users can view this content without the need to install any add-on or extension. However, content can be created only in Google Chrome , and the new Micr...

Updated On : 11 Sep 2024

Why is the Update button disabled on my browser extension?

When you push content and widgets to the Production stage by clicking Push to Production, the browser extension you have enabled is automatically updated. This means that you no longer need to manually update the extension when content is updated....

Updated On : 27 Jul 2024

Does Whatfix work on Arc browser?

Yes, Whatfix works on all Chromium based browsers such as Arc, Opera, Vivaldi, and more. The deployment process is the same as Chrome or Edge deployment. For more information, see Manage extensions on Whatfix Dashboard .

Updated On : 01 Oct 2024

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