Help Users Find Content in Self Help using Keywords
- 29 Aug 2025
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Help Users Find Content in Self Help using Keywords
- Updated On 29 Aug 2025
- 1 Minute To Read
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Whatfix retrieves search results for content based on keywords present in the content's title. This means that search queries that don't include the correct keywords might not return relevant results. Keywords enable you to add additional keywords to a piece of content. Whatfix’s search algorithm considers these keywords along with those in the title. This helps end users find relevant content for a wide range of search queries.
Use the Unsuccessful Search terms in Self Help Analytics and configure your content so that your users can find the content they are looking for.
For example, you might want to set knowledge base and document as Keywords for all the content related to repository. When a user searches for knowledge base or document in Self Help, the search results include content related to repository.
Note:
- Keywords can be added to Article, Link, Video, Image, PDF, and Flow content types.
- Keywords cannot be added to Repository Links.
Use the following steps to add keywords to your content:
On the Whatfix Guidance dashboard, click Content.
Click All content.
- Hover your cursor over the content you want to add or edit the keywords for, and then click the Edit icon.
Info:
To add keywords to content from the Production stage, move the content to the Draft or Ready stage or edit it in Draft. After adding the keywords, push it back to Production.
Click Details.
In the Keywords text field, enter similar keywords for the content.
Note:
To add more than one keyword, use commas between keywords.
- Click Save.
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