Whatfix enables the display of a Resume Flow option every time your end users manually close the Flow using the close icon. A toast message appears to prompt users to resume the Flow if they close it by mistake.
Note:
To enable the Flow Closure Resume feature, contact support@whatfix.com.
Note:
The toast message disappears after 5 seconds.
Configure the Flow Closure Resume pop-up
Whatfix enables configuration of the Flow Closure Resume pop-up at a Global level and Flow level.
Configure the Flow Closure Resume pop-up at a Global level
Use the following steps to configure the Flow Closure Resume pop-up at a Global level:
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On the Whatfix Guidance dashboard, click Style.
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Click Flows.
Go to the Flow Close Message tab.
Select the Flow Close Message checkbox.
In the Flow Close Message, make the following configurations:
Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up
Enable or disable the 'X' on the Pop-up
Change the 'X' color
Change the Button Color
Click Save.
Configure the Flow Closure Resume pop-up at a Flow level
Use the following steps to configure the Flow Close Message at a Flow level:
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On the Whatfix Guidance dashboard, click Content.
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Click Flows.
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Hover your cursor over the required Flow, and then click the Edit icon.
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Click the More icon, and then select Customize.
Go to the Flow Close Message tab.
Select the Flow Close Message checkbox.
In the Flow Close Message, make the following configurations:
Change the style, alignment, size, and color of the text in the Flow closure Resume pop-up.
Enable or disable the 'X' on the Pop-up
Change the 'X' color
Change the Button Color
Info:
You cannot change the text of the Toast message.
Click Save.