Set the precedence of Pop-ups using segment ID

  • Updated On Nov 12, 2025
  • Published on Jan 9, 2025
  • 1 minute(s) read
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When you have more than one Pop-up on the same page of an application, you have a preference to choose the display order of the Pop-ups using segment ID after creating the Pop-up.

Advanced customization enables you to add segment ID of Pop-ups to set their precedence. In this method, you add a code snippet in Advanced customization, and then you add the segment ID of the Pop-ups in the order in which you want the Pop-ups to be displayed. This method of setting precedence for Pop-ups works regardless of the Visibility Rules that you add.

Note:

Only an Account Manager can perform the following task. For more information about available roles, see Whatfix User Roles.

  1. On the Whatfix Guidance dashboard, click Widgets.
    ia_left_nav_widgets

  2. Click Pop-ups.
    ia_widget_popups

  1. Click the Pop-up that you want to display first on your application.
    Dashboard_Widgets_SelectPop-ups

  2. Click Copy ID to copy the segment ID of the Pop-up.
    Dashboard_pop-up_Segment ID.png

  3. Click Settings.
    Dashboard_Settings

  4. Go to Advanced customisation.
    Dashboard_pop-ups_AdvancedCustomization.png

  5. On the Code editor tab, copy and paste the following code snippet, to set the precedence in the order of display of Pop-ups.
    Dashboard_pop-ups_AC_codeeditor.png


_wfx_settings.widgetSegmentPrecedence =

{'pop_up': ['segmentId1', 'segmentId2']};
Note

  • The code snippet helps in setting the order of display of Pop-ups. SegmentId1 refers to the first pop-up that you want to display, followed by segmentId2 which refers to the next pop-up that you want to display. You can choose to set the order of display either for one Pop-up or for more than one Pop-ups.

  • If you can't access the code editor, contact support@whatfix.com for more information.

  1. Replace 'segmentId1' with the Segment ID of the Pop-up that you copied, and then click Save.

Here's a GIF that shows how to use Advanced customization to change the order of display of Pop-ups.


Note

  • The method of using Advanced customization is applicable to all other widgets, and not just Pop-ups, to set their precedence. For more information, contact support@whatfix.com.

  • Advanced customization changes can be previewed only using the Preview extension.


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