Self Help

Issues You added content to a Self Help segment, but it does not appear in the segment's default listing. Content does not appear in Self Help in a Development instance. Probable Causes Role Tag issues : Consider the following issues ...

Issue Content does not appear inside Self Help when searching for it. Probable Causes Content may not appear in the Self Help widget under the following circumstances, The content has not been added in the Self Help segment. If you want ...

Issue When you upload a video as a Zoom link in Self Help, you get an error message that the video is not supported. Probable Cause There may be some restrictions as part of your organization's IT policies that are blocking Zoom links from bei...

Issue Content with Role Tags attached does not appear in the Self Help widget. Probable Cause The Role Tag Visibility rule configured while creating the Self Help widget overrides any Role Tags attached to the content added in the Self Help wi...

Issue The Self Help tab does not display on the application. Probable Causes Self Help may not display for one or more of the following reasons: The segment is not live on the application. The Visibility Rules aren't set correctly or hav...

Issue When accessing content on Self Help, the Self Help widget occupies most of your screen space. Probable Cause One of the possible reasons this occurs is when two different Whatfix extension types - one from the Whatfix Store and the other...