Technical error in Studio due to which Restart Studio button keeps appearing
- 18 Oct 2023
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Technical error in Studio due to which Restart Studio button keeps appearing
- Updated On 18 Oct 2023
- 1 Minute To Read
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Article Summary
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Issue:
You try to edit a Whatfix Flow or Widget using the Launch live edit option, but every time Studio opens, the Restart Studio button appears and a technical error occurs.
Cause:
When webpages load along with Studio, a large amount of data associated with the respective content/widgets present on that page is pulled by Whatfix from its servers. This data can take some time to load, and thus, may occasionally result in Studio's UI breaking.
Solution:
Use one of the following methods to fix this issue:
- Do a hard refresh of the webpage where Studio is breaking
- After you click on Launch live edit and are redirected to the respective website, wait 10-15 seconds after Studio loads to interact with the UI
Note
If the issue persists, contact support@whatfix.com.
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