Top
Unable to capture values from a dropdown menu
  • 06 Mar 2025
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Unable to capture values from a dropdown menu

  • Dark
    Light
  • PDF

Article summary

Issue

When capturing an automated Flow, you might need to capture a value from a dropdown menu. Selecting a value in the dropdown menu often causes the menu to close before capturing the step.

Probable Cause

The issue occurs because the click used to select the dropdown value inadvertently closes the menu, which leaves the captured value empty.

Suggested Solution

Follow the steps to capture the desired value from a dropdown menu using Studio:

  1. Select the desired value in the dropdown menu.
  2. Click the corresponding element on the page to capture it.
  3. Use the shortcut key Shift+M to resolve the issue of element selection when dropdown values are involved.
    ShiftM

These steps enable you to accurately capture the dropdown values without closing the menu. Ensure that the correct value is visible and selected before capturing the step.

Note:

If the issue persists, contact support@whatfix.com.


Was this article helpful?


Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.