- 04 Nov 2024
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Unable to see the Install Studio banner
- Updated On 04 Nov 2024
- 1 Minute To Read
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Issue
You are unable to see the Install studio to create content link on the banner on the Whatfix Dashboard.
Probable Causes
- You are trying to install Studio using the wrong Dashboard.
- The Install studio to create content banner won't be visible on your Dashboard if you have already installed the extension.
Suggested Solution
If you are unable to install Studio using the Dashboard, click the following links based on your browser and install the Whatfix Studio extension:
- If you have the Whatfix US Dashboard, you have to use the Whatfix Studio US version to create content.
- If you have the Whatfix EU Dashboard, you have to use the Whatfix Studio EU version to create content.
For Whatfix Studio (US)
a. Whatfix Studio for Chrome
b. Whatfix Studio for Edge
For Whatfix Studio (EU)
a. Whatfix EU Studio for Chrome
b. Whatfix EU Studio for Edge
If you have already installed the extension and cannot find it on the browser toolbar, you'll need to manually pin it in the newer versions of the Chrome browser to make it visible. Use the following steps to pin the extension:
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On the browser toolbar, click the Extensions icon.
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Under Extensions, next to Whatfix Studio, click the Pin icon to make it appear on the toolbar.
Watch a GIF on how to pin Whatfix Studio.
If the issue persists, contact support@whatfix.com.