Use the URL embed format
  • 02 Feb 2023
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Use the URL embed format

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The URL format for Whatfix Flows is a convenient option to reply to support queries via email, chat, or over a tweet. It enables you to send a Flow URL to your user which, when clicked triggers the respective Flow on your application. This URL can also be embedded in the form of a button, an image, or as Text on your application.

your title goes here

For Flows which require manual input by the user, Whatfix enables you to pass variables as part of the URL that can be leveraged for the autocompletion of the Flow.

To pass variable data as part of the URL, you have to append a query parameter in the URL for auto execution data as shown in the following example,{1:"step_1_input_will_go_here",3:"step_3_auto_input"}

Use the following steps to retrieve the embed URL,

  1. On the Whatfix dashboard, navigate to the Production tab.

  2. Open the Flow you want to embed, and then click the Embed dropdown menu.

  1. Click URL from the dropdown.
    Studio_multi op_URL

  2. Copy and share the URL located at the end of the pop-up message - to the desired medium.
    studio_multi op_url link

  • If you have dynamic URLenabled then the URL is in the following format.

In this case, you need to append the website URL where the Flow is supposed to start before the given URL.

For example, if the Flow is to start from and then the URL has to be modified as shown below.



  • The user might be asked to install the Whatfix plugin if the Flows are not integrated with the intended website.

  • Instructions are triggered only once using this format. Refreshing the page does not trigger the instructions again. Users need to click the URL again to launch the instructions.

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