Launchers enable you to add customizable buttons that trigger Whatfix content such as Flows, Pop-ups, Videos, or Links with a single click. Launchers can be placed anywhere on the application. These help provide contextualized support to your end users. For instance, Whatfix Pop-ups, which are usually set to appear a particular number of times for your end users, can be added to Launchers without appearing intrusive or disrupting the end-user experience.
Whatfix Launchers are of two types: Icon and Label types. For more information, see Customize a Launcher.
Use Cases
Whatfix enables you to use Launchers to do the following:
Provide multimedia assistance
Some users may prefer videos for better understanding. With Launchers, link a video and help your end users to play it with just a single click, whenever they require.
Easy access to important links
There may be instances where your end users may want to visit other websites to get more information. In such cases, use a Launcher to trigger a link to other websites to assist them as needed.
Help users open a Flow using a single click
Guide your users to learn more about specific user segments by attaching a Flow to a Launcher. Users can choose to click the Launcher whenever they need help completing a task or learning a process.
Ensure users don't miss any updates
At times users may miss important updates or notifications delivered via a Pop-up. Using a Launcher, Whatfix lets your users open a Pop-up any time, ensuring that they don't miss any update or notification.
Increase your Survey Responses
With Launchers, you can make a survey available always. Trigger a Survey using a Launcher and prompt your users to take the at their convenience, especially when users fail to take the survey within a given time.