Insights Overview
  • 28 May 2024
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Insights Overview

  • Dark
  • PDF

Article summary

Whatfix Mobile Insights provides usage and engagement-related data for all your Whatfix Mobile content in easy-to-understand visual formats.

With Whatfix Mobile Insights, identify the following information:

  • Performance of your app
  • Users' engagement 
  • Users' completion rate
  • Project views
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All Insight data, except User Level Insights, are stored in the server and refreshed at the start of every day at 00:00 GMT. 

Use the following steps to access Insights:

  1. On the Whatfix Mobile Dashboard, go to the app where you have created your projects. dashboard_select_app
  2. In the navigation panel, click Insights.app_insights
    Data is published on the insights page once you deploy the project and your end users can see the Flows or elements.

App Overview

The App Overview section gives you an overview of how your app is performing over time in terms of engagement with unique users and project views.

Engaged Users: It is the count of all the unique users that have seen your projects on the app. 

Projects Viewed: It is the count of the total views across all the projects on the app. 


Project Overview

In the Project Overview section, view the following metrics:

  • View key metrics like Users Seen, Flow Opt-Ins, and Flow completion.
  • View the App version and the rollout percentage for the projects. project_overview

Detailed Project Insights

View the detailed metrics for all the projects you have created and published.



Flow Analysis Insights

The Flow Analysis section provides usage and engagement-related data for all your Flows.

When a user triggers a Flow, Whatfix Mobile generates the following events:

  • Flow Completion: Number of times the Walkthrough was completed.
  • Flow Opt-Ins: Number of times the Flow Opt-In button is clicked on the Flow start Pop-up or Bottom Sheet. 
  • User Seen: Number of times the start screen Pop-up or Bottom Sheet is shown to the users.
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    If Auto Start is enabled for the Walkthrough, then the data for User Seen is equal to Flow Opt-Ins 
  • Icon Disabled: Number of times the Flow Icon is dismissed.
  • Flow Opt-Outs: Number of times the Flow Opt-Out button is clicked on the Flow start Pop-up or Bottom Sheet.

Step Breakdown

The Step Breakdown gives you an overview of your steps at an individual level within a Flow.

With the Whatfix Flow Analysis, identify the following information:

  • Where your users are dropping off?
  • Is there a problem with the flow you created?
  • What is the success rate of the completion of the steps?
  • How many users are seeing the Flow?

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