Introduction to Surveys

Surveys enable you to collect data from a group of people to gain information and insights. The survey questionnaire can be created for any purpose based on your use case and can be targeted to appear for a particular group of people.

Whatfix Mobile enables you to create your own surveys and analyze the responses. You can target your survey to appear on a particular screen of your mobile app and to a certain group of users. Based on the responses, you can improve the content and overall end user experience.

You can use the following two built-in templates to create your own survey.

• Feedback
• NPS

Feedback: The feedback survey template enables you to receive feedback from your end users about the app features and in-app experiences you create. You can either use the default questions or customize your own questions. You can embed the survey inside a Full Sheet, Pop-up, and a Bottom Sheet. Once the survey is published, you can see a summary of the responses and individual responses, which you can analyze to draw conclusions.

NPS: Net Promoter Score (NPS) is used to understand if a customer is satisfied with the product/service and how likely they are to recommend it to others. Whatfix Mobile now enables you to create your own NPS survey for your app. You can embed the survey inside a Full Sheet, Pop-up, and a Bottom Sheet. Once the survey is published, the analytics of the survey helps you understand and improve customer experience.