Filter Session Replay

Note:
Session Replay is a Beta feature. To enable this feature, contact your Customer Success Manager.

Whatfix enables you to filter Session Replays to access specific recordings based on engagement with Whatfix Inhalt, User Actions, and Defined Autocaptured events, or by User ID.

When you filter by specific events, Whatfix displays only the Session Replays in which those events occurred within the specified timeframe. However, within each replay, the Event stream panel continues to show all User Actions and Defined Autocaptured events the user engaged with during that session, not just the filtered event. This helps you understand the full sequence of interactions before and after the filtered activity.

For example, you can filter Session Replays by User ID to view all sessions for a specific user who submitted a support ticket, helping you trace their exact journey within your application.

Use the following steps to filter Session Replays:

On the Whatfix Analytics dashboard, click Tracking.
Click Sessions.
Set the required timeframe (for example, 7D, 30D, 90D, or custom date range) to view the sessions captured within the selected time period.

Under Event Filter, click Add event filter and select an Event filter. For more information, see Filter events using Event Filters and Breakdown in Trend Insights.

Expand the following accordion for more details:

Event Filters

Events, both Guidance (Default) and App (Custom), contain filters to narrow down events based on event properties, such as Segment Name or Content Title. Event breakdowns enable you to group and visualize filtered events by a specific event property, such as Segment Name or Content Title.

The following are the Event Filters and Breakdowns available in Session Replay:

Guidance (Default) events - Others

Event	Event Filter or Breakdown	Description
Any Whatfix Events	Event Type	To filter based on the Whatfix events. Example: Flow started, Flow completed, and more.
Page View	Event Trigger Location	The Page View is triggered directly on the application's page when the end user lands on the page.

Flow

Event	Event Filter or Breakdown	Description
Flow started	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow step shown	Page Tags	Page Tags added to the Flow
	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow step completed	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow backtracked 1 step	Page Tags	Page Tags added to the Flow
	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Failed to launch Flow step	Page Tags	Page Tags added to the Flow
	failure_reason	Reason for Flow step failure.
	Content Title	Name of the Flow
	possible_action	To filter based on the possible solutions to handle the Flow step failure.
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Automated Flow stopped	Page Tags	Page Tags added to the Flow
	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow backtracked 1 step and failed	Page Tags	Page Tags added to the Flow
	failure_reason	Reason for Flow failure.
	Content Title	Name of the Flow
	possible_action	To filter based on the possible solutions to handle the Flow failure.
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more.
Flow closed	Page Tags	To filter based on the Page Tags added to the Flow
	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Popup, and more.
Flow completed	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow set to manual	Content Title	Name of the Flow
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
	Segment Name	The widget segment in which the Flow is present
Flow auto closed	Content Title	Name of the Flow
Flow auto closed	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow slideshow closed	Content Title	Name of the Flow
Flow slideshow closed	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow slideshow closed at Step 1	Content Title	Name of the Flow
Flow slideshow closed at Step 1	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow slideshow completed	Content Title	Name of the Flow
Flow slideshow completed	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow feedback	Feedback	Feedback provided for the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow slideshow restarted	Content Title	Name of the Flow
Flow slideshow restarted	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow step viewed in slideshow	Content Title	Name of the Flow
Flow step viewed in slideshow	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow resumed	Content Title	Name of the Flow
Flow resumed	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow slideshow started	Content Title	Name of the Flow
Flow slideshow started	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow end message closed by close button	Segment Name	The widget segment in which the Flow is present
Flow end message closed by close button	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow end message closed by "X" icon	Segment Name	The widget segment in which the Flow is present
Flow end message closed by "X" icon	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow launched as pop-up	Segment Name	The widget segment in which the Flow is present
Flow launched as pop-up	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow completed with feedback	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow completed without feedback	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Branched Flow started	Content Title	Name of the Flow
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Attached flow started	Segment Name	The widget segment in which the Flow is present
User transitioned to another Flow	Content Title	Name of the Flow
	Segment Name	The widget segment in which the Flow is present
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow loaded as pop-up	Segment name	The widget segment in which the Flow is present
Flow loaded as pop-up	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Flow with wfx_play_as_popup tag skipped	Segment name	The widget segment in which the Flow is present
Flow with wfx_play_as_popup tag skipped	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.
Likert Scale Feedback Responses	Segment Name	The widget segment in which the Flow is present
	Content Title	Name of the Flow
	Feedback	The comments or ratings shared by different users
	Event Trigger Location	The location from which the Flow is triggered. Example: Flow is triggered from a Task List, Beacon, Pop-up, and more.

Beacons

Event	Event Filter or Event Breakdown	Description
Beacon shown	Content Title	Name of the individual Beacon present inside the segment
	Segment Name	The name of the Beacon segment
	Event Trigger Location	The location from which the Beacon is triggered
Beacon clicked	Content Title	Name of the individual Beacon present inside the segment
	Segment Name	The name of the Beacon segment
	Event Trigger Location	The location from which the Beacon is triggered
Beacon Hovered	Content Title	Name of the individual Beacon present inside the segment
	Segment Name	The name of the Beacon segment
	Event Trigger Location	The location from which the Beacon is triggered

Pop-ups

Note:
The Pop-up shown event is deprecated. For more information, see What are the deprecated events in Product Analytics?

Event	Event Filter or Event Breakdown	Description
Pop-up closed by close button	Segment Name	Name of the Pop-up
Pop-up closed by close button	Event Trigger Location	The location from which the Pop-up is launched.
Flow launched from Pop-up	Segment Name	Name of the Pop-up
Flow launched from Pop-up	Event Trigger Location	The location from which the Pop-up is launched.
Pop-up skipped	Segment Name	Name of the Pop-up
Pop-up skipped	Event Trigger Location	The location from which the Pop-up is launched.
Pop-up closed	Segment Name	Name of the Pop-up. The name of the Pop-up is the name of the Flow in which the wfx_play_as_popup tag is added.
Pop-up closed	Event Trigger Location	The location from which the Pop-up is launched.
Pop-up closed by "X" icon	Segment Name	Name of the Pop-up
Pop-up closed by "X" icon	Event Trigger Location	The location from which the Pop-up is launched.
URL triggered via Pop-up	Segment Name	Name of the Pop-up
	Event Trigger Location	The location from which the Pop-up is launched.
	ctxinfo_link_click	The URL of the link inside a Pop-up button.
"Do not show me again" selected	Segment Name	Name of the Pop-up
"Do not show me again" selected	Event Trigger Location	The location from which the Pop-up is launched.
Pop-up carousel slides shown	Segment Name	Name of the Pop-up
Pop-up carousel slides shown	Event Trigger Location	The location from which the Carousel Pop-up is launched.

Smart Tips

Event	Event Filter or Event Breakdown	Description
Smart tip loaded for page	Content Title	Name of the individual Smart Tip present inside the segment
	Segment Name	Name of the Smart Tip segment
	Event Trigger Location	The location from which the Smart Tip is launched.
Smart Tip shown	Page Tags	Page Tags added to the Smart Tip segment
	Content Title	The description of the Smart Tip
	Segment Name	Name of the Smart Tip segment
	Event Trigger Location	The location from which the Smart Tip is launched.
	Smart Tip Step Number	The Smart Tip step displayed on a page
Smart Tip element not found	Page Tags	Page Tags added to the Smart Tip segment
	failure_reason	The reason why the element on which the Smart Tip should appear is not found
	Content Title	Description of the Smart Tip
	Segment Name	Name of the Smart Tip segment
	Event Trigger Location	The location from which the Smart Tip is launched.
	Smart Tip Step Number	The Smart Tip step displayed on a page
User closed Smart Tip	Page Tags	Page Tags added to the Smart Tip segment
	Content Title	Description of the Smart Tip
	Segment Name	Name of the Smart Tip segment
	Event Trigger Location	The location from which the Smart Tip is launched.
	Smart Tip Step Number	The Smart Tip step displayed on a page
Smart tip autocompleted	Content Title	Description of the Smart Tip
	Segment Name	Name of the Smart Tip segment
	Event Trigger Location	The location from which the Smart Tip is launched.
	Smart Tip Step Number	The Smart Tip step displayed on a page
Validation Tip correct input	Event Trigger location	The location from which the Smart Tip is launched.
Validation Tip correct input	Segment name	Name of the Smart Tip segment
Validation Tip error fixed	message	The error message shown on the Tip
	Event Trigger Location	The location from which the Smart Tip is launched.
	Segment Name	Name of the Smart Tip segment
	condition	The condition to be satisfied for correct input. Example: email address format, character length, and more.
Validation Tip error shown	message	The error message shown on the Tip
	Event Trigger Location	The location from which the Smart Tip is launched.
	Segment Name	Name of the Smart Tip segment
	condition	The condition to be satisfied for correct input. Example: email address format, character length, and more.

Task List

Event	Event Filter or Event Breakdown	Description
Task List shown	Segment Name	The name of the Task List segment
Task List shown	Event Trigger Location	The location from which the Task List is launched.
Task List closed	Segment Name	The name of the Task List segment
Task List closed	Event Trigger Location	The location from which the Task List is launched.
Task List shown after nudge	Segment Name	The name of the Task List segment
Task List shown after nudge	Event Trigger Location	The location from which the Task List is launched.
User interacted with Task List	Page Tags	To filter based on the Page Tags added to the Task List segment
	Segment Name	The name of the Task List segment
	Event Trigger Location	The location from which the Task List is launched.
Task completion	Event Trigger Location	The location from which the Task List is launched.
	segment_occurrence	The number of times the Task List has appeared
	total_tasks	The total number of tasks completed
	Segment Name	The name of the Task List segment
Task List segment completion	Event Trigger Location	The location from which the Task List is launched.
Task List segment completion	Segment Name	The name of the Task List segment

Self Help

Event	Event Filter or Event Breakdown	Description
Self Help shown	Page Tags	Page Tags added to the Self Help segment
	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched.
Self Help closed	Segment Name	The name of the Self Help segment
Self Help closed	Event Trigger Location	The location from which the Self Help is launched.
Feedback sent after no search result	Segment Name	The name of the Self Help segment
Feedback sent after no search result	Event Trigger Location	The location from which the Self Help is launched.
Self Help feedback option selected	Segment Name	The name of the Self Help segment
Self Help feedback option selected	Event Trigger Location	The location from which the Self Help is launched.
Self Help feedback entered	Segment Name	The name of the Self Help segment
Self Help feedback entered	Event Trigger Location	The location from which the Self Help is launched.
Email provided for Self Help feedback	Segment Name	The name of the Self Help segment
Email provided for Self Help feedback	Event Trigger Location	The location from which the Self Help is launched.
Self Help opened	Page Tags	The Page Tags added to the Self Help segment
	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched.
Self Help search	Search Term	The search terms used to search for content within the Self Help segment
	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched.
	Search Results	Successful or unsuccessful search results obtained for a search term
New content notification badge hovered	Event Trigger Location	The location from which the Self Help is launched.
New content notification badge selected	Event Trigger Location	The location from which the Self Help is launched.

QuickRead

Event	Event Filter or Event Breakdown	Description
QuickRead Links Consumed	Event Trigger Location	The location from which QuickRead is launched.
	Content Type	The type of content that the end user has consumed using QuickRead
	Segment Name	The name of the Self Help segment in which QuickRead is enabled.
QuickRead Feedback	Event Trigger Location	The location from which QuickRead is launched
	Segment Name	The name of the Self Help segment in which QuickRead is enabled
	Feedback option	The feedback option, agree or disagree, that is selected by the end user
QuickRead response	Search Term	The search terms used to search for content within the Self Help segment
	Event Trigger Location	The location from which QuickRead is launched
	Segment Name	The name of the Self Help segment in which QuickRead is enabled
	Event Trigger page url	The URL from which the QuickRead response is triggered
	Response success	The status of whether QuickRead was able to provide a response or not
QuickRead autoquestion	Segment Name	The name of the Self Help segment in which QuickRead is enabled
	CTA	The buttons, Show me or No thanks, clicked by end users on the QuickRead onboarding experience tooltip
	Event Trigger Location	The location from which QuickRead is launched
	Auto Query	The question searched by QuickRead when the end user clicks the Show me button on the QuickRead onboarding experience tooltip

Self Help (New)

Note:
Self Help (New) is a Beta feature. To enable this feature, contact support@whatfix.com.

Event	Event Filter or Event Breakdown	Description
Self Help shown	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Page url	The page URL from which the new Self Help is launched
Clicks on content within Explorer	Segment Name	The name of the Self Help segment
	Content title	The name of the content opened within Explorer
	Search term	The search terms used to search for content within the Self Help segment
	Content type	The type of content that the end user has consumed within Explorer
	New content	The content consumed by the end user is new
	Event Trigger Location	The location from which the Self Help is launched
Clicks on Explorer icon within the Pin on roll over	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Page url	The page URL from which the new Self Help is launched
Clicks on Feedback icon on Pin on roll over	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Page url	The page URL from which the new Self Help is launched
Clicks on options within no search results screen	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Search term	The search terms used to search for content within the Self Help segment
	Page url	The page URL from which the new Self Help is launched
	Type	The type of option clicked by the end user on the no search results screen such as provide feedback, email support, and more.
Clicks on Self Help (New) icon of Pin	Event Trigger Location	The location from which the Self Help is launched
Clicks on Self Help (New) icon of Pin	Page url	The page URL from which the new Self Help is launched
Clicks on the Chatbot icon in the top navigation bar	Segment Name	The name of the Self Help segment
	Page url	The page URL from which the new Self Help is launched
	Event Trigger Location	The location from which the Self Help is launched
Clicks on the Explorer icon in the top navigation bar	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Page url	The page URL from which the new Self Help is launched
Clicks on the Feedback icon in the top navigation bar	Segment Name	The name of the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Page url	The page URL from which the new Self Help is launched
Feedback from end users	Segment Name	The name of the Self Help segment
	Attachment	Attachments added by the end user in the Self Help feedback
	Page url	The page URL from which the QuickRead feedback was submitted
	Email Id	The email ID of the end user who submitted the feedback
	Event Trigger Location	The location from which the Self Help is launched
No search results feedback	Segment Name	The name of the Self Help segment
	Search term	The search terms used to search for content within the Self Help segment
	Event Trigger Location	The location from which the Self Help is launched
	Feedback text	The feedback text provided when no results are found in the Explorer search
Search suggestions shown	Segment Name	The name of the Self Help segment
	Search query	The query entered by the end user in Explorer
	Event Trigger Location	The location from which the Self Help is launched
Self Help (New) Explorer	Segment Name	The name of the Self Help segment
	Search term	The search term entered by the end user
	Page url	The URL of the page from which the search result is fetched in Explorer
	Search success	The status indicating whether the search returned a result in Explorer
	Search time	The duration of the search operation in Explorer
	Search type	The type of search performed in Explorer, such as recent search
	Event Trigger Location	The location from which the Self Help is launched

Static Content

Event	Event Filter or Event Breakdown	Description
Video link clicked	Content Title	The name of the video
	Segment Name	The name of the widget segment in which the video is present
	Event Trigger location	The location from which the video is played. Example: The video is played from a Task List, Self Help, and more.
Link opened	Content Title	The name of the link
	Segment Name	The name of the widget segment in which the link is present
	Event Trigger location	The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more.
	ctxinfo_link_click	The URL of the link
Link opened in new format	Content Title	The name of the link
	Segment Name	The name of the widget segment in which the link is present
	Event Trigger location	The location from which the link is triggered. Example: The link is triggered from a Task List, Self Help, and more.
Article viewed	Content Title	The name of the article
	Segment Name	The name of the widget segment in which the article is present
	Event Trigger location	The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more.
Article closed	Content Title	The name of the article
	Segment Name	The name of the widget segment in which the article is present
	Event Trigger location	The location from which the article is launched. Example: The article is triggered from a Task List, Self Help, and more.
Pdf Viewed	Content Title	The name of the PDF
	Segment Name	The name of the widget segment in which the PDF is present
	Event Trigger location	The location from which the PDF is launched. Example: The PDF is triggered from a Task List, Self Help, and more.
IMAGE_START	Content Title	The name of the image
	Segment Name	The name of the widget segment in which the image is present
	Event Trigger location	The location from which the image is launched. Example: The image is triggered from a Task List, Self Help, and more.

Survey

Event	Event Filter or Event Breakdown	Description
Survey shown	Event Trigger Location	The location from which the survey is launched
Survey shown	Segment Name	The name of the Survey
Survey abandoned	Event Trigger Location	The location from which the survey is launched
Survey abandoned	Segment Name	The name of the Survey
Survey submit	Event Trigger Location	The location from which the survey is launched
Survey submit	Segment Name	The name of the Survey
Survey closed	Event Trigger Location	The location from which the survey is launched
Survey closed	Segment Name	The name of the Survey
Survey Maximize	Event Trigger Location	The location from which the survey is launched
Survey Maximize	Segment Name	The name of the Survey
Survey Minimize	Event Trigger Location	The location from which the survey is launched
Survey Minimize	Segment Name	The name of the Survey
Survey Refresh	Event Trigger Location	The location from which the survey is launched
Survey Refresh	Segment Name	The name of the Survey

Launcher

Event	Event Filter/Event Breakdown	Description
Launcher loaded	Content Title	The name of the Launcher
	Segment Name	The name of the Launcher segment
	Event Trigger Location	The location from which the Launcher is launched.
Launcher clicked	Content Title	The name of the Launcher
	Segment Name	The name of the Launcher segment
	Event Trigger Location	The location from which the Launcher is clicked.

Extension

Event	Event Filter/Event Breakdown	Description
Extension generated	Event Trigger Location	The location from which the Extension is generated
Extension updated	Event Trigger Location	The location from which the Extension is updated
Extension installed	Event Trigger Location	The location from which the Extension is installed

App (Custom) Events

Event

Event Filter/Event Breakdown

Description

Any App Event

Event Type

To filter based on User Actions, events captured by the Whatfix API, and more.

Note:
For other App (Custom) events, Event Attributes captured as part of the User Actions, appear as Event Filters and Breakdowns. For more information, see Add Event Attributes to Trend Insights.

Info:
To filter by engagement with Whatfix content, click Guidance events, select the required event, and then click Apply. Example: Display the Session Replays of all users who interacted with a Task List.
To filter by User Actions or Defined Autocaptured events, click App events, select the required event, and then click Apply. Example: Display the Session Replays of all users who clicked the ‘Add to Cart’ button on a checkout page of an E-commerce application.

Under User Filter, click Add user filter and select a User Filter. For more information, see Filter Insights data using User Filters and User Breakdown.

Expand the following accordion for more details:

User Filters

User Filters enable you to narrow down the data shown by applying conditions based on user properties, such as browser, operating system, city, or country.

Info:
User filters are available in Trend Insights, Funnel Insights, User Journeys, Event groups, and Cohorts.

The following table lists the User filters and User breakdown available in Insights:

Filters	Description
Device
Device Type	Filters data based on the hardware users use. Examples: Mobile phones, desktops, tablets, and more. Info: For more information on the different types of devices that are captured, see What are the device types captured by Product Analytics?
Browser	Filters data based on the browser type users use to access the application. Examples: Chrome, Firefox, Edge, and more.
OS version	Filters data based on the OS versions.
Language	Filters data based on the browser language. Examples: French (fr), Spanish (es), and more.
Model	Filters data based on the model of the user's device. Examples: Apple iPhone, the Linux Desktop, and more.
OS	Filters data based on the base software(Operating System OS) that runs on the hardware. Examples: iOS, Linux, Windows, and more.
Location
City	Filters data based on the city. This data is taken from the browser. Examples: Dallas, Beijing, Bengaluru, and more.
Country	Filters data based on country. This data is taken from the browser. Examples: United Kingdom, United States, and more. Info: Country names are shown as ISO country codes.
Region	Filters data based on geographical region. This data is taken from the browser. Examples: Camden, Kerala, Central Province, and more.
URL/IP
Event trigger page URL	Filters data based on where the event was launched. Example: https://salesforce.com/leads. Note: The following conditions are available for the Event trigger page URL: Contains, Starts with, Ends with, Is equal to, and Not contains. For more information, see How do conditions in the Event Trigger Page URL work?
User
User Id	Filters data based on the ID from which the Whatfix event is triggered. Example: johndoe@whatfix.com. Info: The User Id filter is case-sensitive. Ensure you add the exact User ID value to get the data. Use a comma to search for multiple User IDs. To filter based on a User ID that contains a comma, for example Doe, John, enclose the User ID in quotes "Doe, John" while searching. Add a comma after the quotes when filtering for more than one User ID with a comma. To exclude a User ID that contains quotes, for example "John", do not place a comma between the quotes.
User Attributes	Filters data based on the captured User Attributes, such as, role and department. For more information on how to use User Attributes as a filter, see Add User Attributes in Trend Insights and Add User Attributes in Funnel Insights.
Cohorts and Users
Cohort	Filters data based on the Cohorts that users belong to. For example, filter new users (grouped using specific conditions as a Cohort) who engage with a feature. For more information, see Add Cohorts in Trend Insights.
User List	Filters data based on the User Lists that users belong to. For example, evaluate Task List completion for users added during a training program. For more information, see Add User List in Trend Insights.
Variables
Reserved variable 1	Whatfix reserves two variables as placeholders for additional properties required when sending event data. Reserved Variables are those properties captured along with Guidance events and App events. They are dependent on events and user interaction and capture data only when all necessary conditions are met. For example, set up a ‘session count’ Reserved Variable that gets incremented every time the user logs in. For more information, contact support@whatfix.com. Data is filtered based on these additional properties.
Reserved variable 2	Whatfix reserves two variables as placeholders for additional properties required when sending event data. Reserved Variables are those properties captured along with Guidance events and App events. They are dependent on events and user interaction and capture data only when all necessary conditions are met. For example, set up a ‘session count’ Reserved Variable that gets incremented every time the user logs in. For more information, contact support@whatfix.com. Data is filtered based on these additional properties.
Analytics Variable	Filters data based on the captured Analytics Variables, such as Context Variables and User Attributes configured in Advanced Customisation. For more information, see Configure Analytics Variables.
Uncategorized
Extension version	Filters data based on the Whatfix browser extension version in use.
Extension name	Filters data based on the different Whatfix browser extension names.

To view the detailed playback of a specific user’s session, go to the required Session Replay and then click the Play icon.
Info:
The player displays the end user’s interactions on the application or their interactions with Whatfix content, User Actions, or Defined Autocaptured events, based on the selected filter.
View the Session Replay, and then click the Close icon.

Note:
Whatfix automatically masks Persönlich identifizierbare Informationen (PII) such as passwords, email addresses, and phone numbers displayed on your application. To configure capture rules, privacy settings, and URL activation rules, see Configure Session Replay Settings.