Q1 R2 2025 Release

	Q1 R2 2025 Release Last updated: April 9, 2025

• New Integration Type for Custom Translation Tool
• Archive Whatfix content from all stages
• AI style editor for tooltip customization
• Whatfix Blockers
• Whatfix Diagnostics
• Improved Self Help customization experience

New Integration Type for Custom Translation Tool

What is new? 

Whatfix now offers Batch Translation Integration, specifically designed to efficiently manage large-scale translation projects. The new feature enables you to translate content with batch-processing tools, such as Rosetta and Microsoft Azure. You can now submit substantial amounts of content for translation and conveniently monitor the progress through scheduled status checks until completion.

Why does it matter to me? 

This integration is particularly useful if you handle significant translation volumes, as it provides a more efficient way to process large content sets compared to real-time methods. It directly supports workflows with different translation services, ensuring smooth compatibility. 

How do I do this? 

Only Account Managers can set up this integration. To integrate the custom translation tool, you must specify certain batch details from your translation tool. Once the integration is set up, you can map new languages and directly translate content from the Translations page.

For more information, see Custom Translation Tool.

Archive Whatfix content from all Stages

What is new? 

You can now archive content from all stages of the Whatfix Dashboard; Draft, Ready, and Production.

Why does it matter to me?

Archival of content is now faster. Previously, you could archive content only from the Draft and Ready stages. This meant you had to unpublish content and then archive it. With this update, you can archive directly from Production, saving significant time, especially when managing large volumes of content.

How do I do this? 

This capability is available to all users without any additional configurations.

For more information, see Archive Whatfix content or widgets.

AI style editor for tooltip customization

What is new? 

The AI style editor feature in Whatfix Studio and Dashboard enables you to use AI prompts to quickly create customized tooltips for Flows, Smart tips, and Beacons.

Why does it matter to me? 

This feature offers a no-code way to create brand-compliant tooltips while maintaining design consistency. It also reduces the need for CSS knowledge, making customization faster and more accessible.

How do I do this? 

AI style editor is a Beta feature. Use the Sign up for Beta button to get started.

Sign up for Beta

For more information, see Use AI powered style editor for tooltip customization.

Whatfix Blockers

What is new? 

Whatfix’s Blocker feature acts as a guide, directing end users through processes by ensuring they complete the required steps in the correct order. It restricts incorrect data entry, thereby maintaining process compliance and downstream data entry issues. For instance, the 'Submit' button may remain inactive until all the other previous steps are filled in correctly. The process ensures that end users stay on track and input data in a logical, error-free sequence.

Why does it matter to me? 

The feature is a solution to problems that arise from end users adding incorrect or incomplete data, leading to the violation of business processes and multiple rounds of manual intervention, which costs time and productivity. Therefore, this feature helps you have a greater chance of enhancing digital adoption by reducing downstream data entry issues.

How do I do this? 

Blocker is a Beta feature. Use the Sign up for Beta button to get started.

Sign up for Beta

For more information, see What's a Blocker and Create a Blocker. Also, understand the WCAG behavior of Blockers.

Whatfix Diagnostics in Studio

What is new? 

When a Flow step fails or a widget doesn’t appear as expected, enabling the Diagnostics panel in Studio enables real-time monitoring of your content and widgets as they run on the page. Whatfix Diagnostics offers detailed feedback, highlights what works and what doesn't, and guides you to easily fix issues on your own.

Why does it matter to me?

Previously, when you ran into content or widget issues, troubleshooting required trial and error or contacting Support. With Whatfix Diagnostics in Studio, you can:

• See exactly when and why a content piece or widget does not work as expected.
• Receive clear information on how to fix the issue.
• Improve the testing process before rolling content out to your end users.
• Find and resolve issues without heavily relying on Whatfix support.

How do I do this? 

Whatfix Diagnostics in Studio is a Beta feature. Use the Sign up for Beta button to get started.

Sign up for Beta

For more information, see Whatfix Diagnostics.

Improved Self Help customization experience

What is new? 

Whatfix now offers a wider range of customization options for Improved Self Help. You can now personalize the widget’s appearance and interaction configurations more extensively.

Why does it matter to me? 

The new customization options help you align the look and feel of the Improved Self Help widget with your base application. You can fine-tune how content appears and how users interact with it, resulting in a seamless and more engaging experience for your end users.

You can now:

• Choose between Light or Dark mode for the Improved Self Help widget. 
• Set the corner radius.
• Adjust spacing between the content cards. 
• Configure the Pin icon's size, position, color, and upload custom icons. 
• Show onboarding messages with editable text and display frequency. 
• Enable support options such as Email, Chat, and Ticketing. 
• Integrate a Chatbot with personalized headers and more.

How do I do this?

• The new customization options automatically appears on your dashboard if your account is already enabled with the Improved Self Help experience. 
• However, for accounts still being migrated to the new experience, these customization options will be available starting the third week of April 2025.

For more information, see Customizations in Improved Self Help.