Studio

Issue After you have installed the Whatfix Studio plugin, you don't see the Studio icon on the Chrome browser toolbar. Suggested Solution In newer versions of the Chrome browser, you must manually pin the extension to make it visible on the br...

Issue When trying to log in to Studio to create content, you get the Email address does not belong to this enterprise error. Probable Cause You get the error if you're trying to log in to Studio from a device that is not connected to you...

Issue You are trying to log in to Studio to create content, but you are getting the java.lang.Exception: 401: Server authentication required error. Probable Cause You get the error if you are trying to log in to Studio associated with a What...

your title goes here This troubleshooting guide is applicable only to customers using Whatfix EU accounts. Issue You're trying to install the Whatfix Studio EU extension using the Install studio to create content l...

Issue When you create Whatfix content on Salesforce Lightning, and then try to preview the content, you can't see any content being displayed. You notice that other content that was published is appearing (in production). But nothing seems to disp...

Issue You try to edit a Whatfix Flow or Widget using the Launch live edit option, but every time Studio opens, the Restart Studio button appears and a technical error occurs. Probable Cause When webpages load along with Studio, a large...

Issue The Whatfix Studio extension is blocked when you try installing it from the Chrome web store. Probable Cause Your organization's IT policy does not allow you to download any third-party extensions. Suggested Solution Reach out to ...

Issue You are unable to see the Install studio to create content link on the banner on the Whatfix Dashboard. Probable Causes You are trying to install Studio using the wrong Dashboard. The Install studio to create content banner wo...

Note The following information applies only for Google Chrome users. Issue The Add Step button is not working Unable to save Smart Tips/Flow/Beacon Probable Cause Google Chrome setting is set to block t...

Issue When creating Whatfix content such as Flows, Beacons, Smart Tips, Launchers, and more using the Whatfix Studio, the Save button does not appear, preventing you from saving your work. Probable Causes The Save button might not appea...

Issue When trying to install the Whatfix Preview Extension , you are getting the following error: Could not establish connection. Receiving end does not exist. Probable Cause This error occurs when the Whatfix Preview Extension fails ...

Issue When you try to modify a tooltip template for Flows, Smart-tips, or Beacons using the CSS customization feature on Whatfix Studio , you see the following message: Probable Cause The selected tooltip is the default template ...