Preview mode not working on Salesforce

Updated On 11 Oct 2022
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Issue:

When you create Whatfix content on Salesforce, and then try to preview the content, you can't see any content being displayed. You notice that other content that was published is appearing (in production). But nothing seems to display in preview mode.

Cause:

Sites like Salesforce have a Content Security Policy (CSP) in place to prevent external code insertions. This prevents the Preview mode on Whatfix from working on Salesforce.

This issue is only for the preview mode. Once the content is pushed to production, there is no issue with seeing the content.

Solution:

To work around this, you can use a browser extension to disable the CSP policy when previewing content.

Note

Use CSP extension only when using Preview Mode on Salesforce and disable the extension once testing is done.

Use the following steps to disable the CSP on Salesforce,

Install any one of the following extensions in your Chrome browser.
- Disable Content-Security-Policy
- Always Disable Content-Security-Policy

Note

This method is also supported on the Edge Browser extension. You can install the extension that works best on your browser and follow the steps below.