Preview mode not working on Salesforce Lightning

Issue

When you create Whatfix content on Salesforce Lightning, and then try to preview the content, you can't see any content being displayed. You notice that other content that was published is appearing (in production). But nothing seems to display in Preview Mode.

Probable Cause

Sites like Salesforce Lightning have a Content Security Policy (CSP) in place to prevent external code insertions. This prevents the Preview Mode on Whatfix from working on Salesforce Lightning.

This issue is only for the Preview Mode. Once the content is pushed to Production, there is no issue with seeing the content.

Suggested Solution

To work around this, use a browser extension to disable the CSP policy when previewing content.

Use the following steps to disable the CSP on Salesforce Lightning:

1. Install any one of the following extensions in your Chrome browser.

   • Disable Content-Security-Policy
     

   • Always Disable Content-Security-Policy
     

2. Before enabling the Preview Mode, click the CSP extension to enable it.
   

3. Activate the Whatfix Preview Mode and the content displays in the preview mode.

4. Once testing is done, disable the extension by clicking it again.