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Error: java.lang.Exception: 401: Server authentication required
  • 05 Nov 2024
  • 1 Minute To Read
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Error: java.lang.Exception: 401: Server authentication required

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Article summary

Issue

You are trying to log in to Studio to create content, but you are getting the java.lang.Exception: 401: Server authentication required error.

Probable Cause

You get the error if you are trying to log in to Studio associated with a Whatfix account or enterprise (ENT) that you don't have access to.

Suggested Solution

Get access to the respective Whatfix account or ENT's dashboard before using Studio for content creation.

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  • Access to multiple accounts or ENTs is possible.
  • If you have access to multiple accounts or ENTs, you can switch between accounts while creating content using Studio.
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If the issue persists, contact support@whatfix.com.


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