Error: java.lang.Exception: 401: Server authentication required
- 06 Nov 2023
- 1 Minute To Read
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Error: java.lang.Exception: 401: Server authentication required
- Updated On 06 Nov 2023
- 1 Minute To Read
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Article Summary
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Issue
You're trying to log in to Studio to create content, but you're getting the java.lang.Exception: 401: Server authentication required error.
Cause
You get the error if you're trying to log in to Studio associated with a Whatfix account or enterprise (ENT) that you don't have access to.
Solution
Get access to the respective Whatfix account or ENT's dashboard before using Studio for content creation.
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- You can have access to multiple accounts or ENTs.
- If you have access to multiple accounts or ENTs, you can switch between accounts while creating content using Studio.
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If the issue persists, contact support@whatfix.com.
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