- 22 Mar 2023
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How do I receive Flow failure notification Email?
- Updated On 22 Mar 2023
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Whatfix sends out a consolidated email every day that contains a list of all the broken Flows in your account. All Content Creators (Editors, Content Managers, and Account Managers) can choose to receive these daily email notifications. Each email has a list of Flows that failed during the previous day, along with the following information:
- Name of the failed Flows linked to Flow Analytics
- Number of times each Flow failed
- Step number at which maximum failures happened
- Author of the Flow
- Reason for failure
- Possible fix
- URL where the end-user ran the Flow
The following table lists the different reasons for flow failure and the possible action for resolving it,
Failed Reason | Possible Actions |
---|---|
Display rules provided for the step failed to find the element | Verify the display rule, and update if required. |
CSS Selector provided for the step failed to find the element | Verify the CSS selector, and update if required. |
Step is not created on the page where the flow was played | Check the flow to see if previous steps are navigating to the desired page for the failed step |
Seems like a Smart Detect Configuration Issue. Trustable HTML property defined under configuration could not be found. | Contact support@whatfix.com to fine-tune the Smart Detect configuration. |
Original element on which content was created seems to be missing during content play | Make sure the element is visible for the user or check the flow navigation to ensure it's accurate |
Element could not be found because some of the original properties of the element captured while creating the content have changed | Reselect the element to fix the issue |