Self Help

10 Articles in this category

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Self Help

10 Articles in this category

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Self Help does not display

Issue The Self Help segment does not display on the application. Probable Causes Self Help might not display for one or more of the following reasons: The segment is not live on the application. The Visibility Rules aren't set corr...

Updated On : 28 May 2025

Self Help Flows appear on unintended pages

Issue Flows in the Self Help widget might appear on pages where they are not intended to appear. When users launch these Flows, they might start on those pages and fail to run. The reason for the failure is that the required UI elements or steps n...

Updated On : 04 Jul 2025

Relevant content does not display in Self Help

Issue Self Help content is not appearing contextually to different audiences. The same content is being shown to all users in spite of creating segments Probable Causes Role Tag issues : Consider the following issues that might occur ...

Updated On : 16 Jun 2025

Content does not show in Self Help

Issues You added content to a Self Help segment, but it does not appear in the segment's default listing . Content does not appear in Self Help in a development instance. Probable Causes The Self Help segment contains more than 20 c...

Updated On : 20 May 2025

Content does not show in Self Help's search results

Issue Content does not appear inside Self Help when searching for it. Probable Causes Content may not appear in the Self Help widget under the following scenarios: The content has not been added to the Self Help segment. To make content ...

Updated On : 02 Jul 2025

Error while adding a Video to Self Help

Issue When you upload a video as a Zoom link in Self Help, you get an error message that the video is not supported. Probable Cause There may be some restrictions as part of your organization's IT policies that are blocking Zoom links from bei...

Updated On : 20 Feb 2025

Role Tags do not work in Self Help

Issue Content with Role Tags attached does not appear in the Self Help widget. Probable Cause The Role Tag Visibility rule configured while creating the Self Help widget overrides any Role Tags attached to the content added in the Self Help wi...

Updated On : 20 Feb 2025

Self Help occupying maximum screen space

Issue When accessing content on Self Help, the Self Help widget occupies most of your screen space. Probable Cause One of the possible reasons this occurs is when two different Whatfix extension types - one from the Whatfix Store and the other...

Updated On : 20 Feb 2025

Why do I see untranslated content in Self Help?

Issue You have translated all the content in Self Help, but you still see some untranslated content, such as the title, d escription, and other content in Self. Probable Cause When you translate Whatfix content, particularly text within the Sel...

Updated On : 02 Jun 2025

Self Help customizations do not appear on the page

Issue Customizations made to the Self Help widget, such as changes to the icon, position, animations, and more, are not visible on the page. Cause The customization changes are not pushed to Production. Solution Once you save your Self H...

Updated On : 16 Jun 2025

QuickRead

If you face any issues with QuickRead, you can see the following articles to analyze and fix the problem: I can see repository links in the Self Help widget but not QuickRead PDF content is not showing in QuickRead QuickRead is not givi...

Updated On : 23 May 2024

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