- 20 Feb 2023
- 1 Minute To Read
Self Help Analytics
- Updated On 20 Feb 2023
- 1 Minute To Read
With Self Help Analytics you can find the engagement of your end users with the Self Help on your desktop application.
Use the following steps to access Self Help Analytics,
On the Whatfix Desktop Dashboard, hover your cursor over the navigation panel, and then click Analytics.
In the navigation panel, click Self Help.
- For any of the following reports, you can use the filter to narrow down your reporting to specific criteria. By default, the filter is set to display data for the last 3 months
- To see how you can filter your reports by domain, see Analytics Filters- Domain Filter.
Queries Served by Day
The Self Help analytics starts with displaying the Queries Served by Day. Place your mouse over each peak to view the maximum number of queries for that day. The graph shows trends over each day as users search for content in Self Help search.
Effectiveness of Flows Played from Self Help
The section displays the list of Self Help content, the type of content, and the number of views for the selected period of time.
Self Help Search Success
The section displays the total number of queries that returned results and the count of the terms that didn't get any search results. Each tab on the right lists all the unsuccessful as well as successful search terms on the respective tabs.
Unsuccessful search queries give you an idea of what content needs to be added.
Successful search queries tell you what's working and what terms you need to use in your content so that it is returned as a result. Successful Search terms can actually tell you how much you are saving because every successful search is one less support call.
All the Comments
The section displays all the suggestions/feedback made by the end users inside the Self Help when they search for something and get no results.