Customizing the end message of a Flow
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Whatfix enables you to customize the message that your end-users see after completing a Flow. You can choose to add a personalized message, request for Flow Feedback, or both.
For instance, you can customize the end message when you want to provide the end-users with additional information or actions they can perform after Flow completion.
You can request a Flow Feedback when you want to analyze how helpful the Flow was for the users, and can alter some steps if necessary. Users can submit the feedback and still be able to perform the action on the end message.
Customizing the end message of the Flow
To customize the end message,
- Navigate to Whatfix Dashboard.
- Hover the cursor over the tile of the Flow you want to edit and then click the Edit icon.
- Scroll down to the end of the Flow.
- Type the message you want to show for your end-users under Show this message on Flow completion.
- This customization is Flow specific, i.e. you can change the end message for each Flow you create.
- Once you have added the message, press the Enter key to see the Quick Insert icon using which you can add an image, video or a button to your end message.
- Click Save
Though you can choose to customize the end message, you cannot remove it completely. In case you have not customized the end message, a generic message appears after the Flow completion.
Requesting a Flow Feedback
Flow Feedback, when enabled, captures user feedback for every Flow in your application. Whatfix uses Google Analytics (GA) to capture this information into your account. This feature highlights how helpful a Flow is by collecting user comments in a text format.
Once you enable the Flow Feedback, the Feedback option is displayed on all the Flows.
Flow Feedback has the following three scenarios:
|Yes||This implies the Flow was helpful to the user and the user is presented with four pre-defined comments to choose from and a text box to add their comments about the Flow to specify why the Flow was useful. This information is stored in GA.|
|No||On selecting "No" the user is presented with four pre-defined comments to specify why the Flow was not helpful and a text box to add their comments about the Flow. These comments are captured in GA.|
|CLOSE ('X' icon)||The Flow is closed without any feedback. This is captured in GA as well. If the user closes the Pop-up without making a Yes/No selection, "OPT-OUT" feedback is given for that Flow.|
Navigate to the Whatfix dashboard.
Click the Settings icon.
On the Theme tab, click the End Message tab.
On the right, select the End Message checkbox.
Enable/Disable feedback using the Feedback checkbox.
For all the feedback enabled Flows, the data is captured into Google Analytics(GA). Do note that GA configuration needs to be done for your account before you can see the reports. For more details on how to set up your account for GA, see Whatfix Analytics.
Once you enable analytics on your account, the Flow Feedback report for your application is displayed on your dashboard. The following image gives an overview of how the report looks like.
Each of the user's comments when they click No is displayed in this report. The report also shows which Flow had how many YES and NO.
You can also check the Flow feedback analytics in detail on the Whatfix dashboard. See, Flow Analytics