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Downloading Unique Users and Engagement data
  • 21 Nov 2022
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Downloading Unique Users and Engagement data

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To enable this feature for your account, contact [email protected].

Whatfix Analytics gives you the number of users to whom Whatfix widgets were visible and the number of users who clicked and engaged with those widgets. For more information, see What actions are considered as engagement?

This information is visible in the Analytics Summary section at the top, as shown in the following image.

CLMDashboard_analytics_unique_users

Using this information, you can make changes to the widgets like changing their position, colors, animation effects, etc., to increase the engagement rate.

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The Unique Users Viewed and the Unique Users Engaged counts include the number of users who have completed User Actions as well. For example, if 5 unique users have completed User Actions, then the Unique Users Viewed and the Unique Users Engaged counts are also 5.


Use the following steps to download this data,

  1. Navigate to the Analytics Summary section.
    CLMDashboard_analytics_summary

  2. Click the Export Users button at the top.
    Dashboard_analytics_exportusers

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  • A .zip file is downloaded.
  • Once the .zip file is extracted, you can find the information in a CSV file.
  • If users have engaged only with User Actions and not with other Whatfix content and Widgets, the user data is not included as part of the Export Users report.

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